Delivery Operations Manager - Border Security & Intelligence Systems

Commonwealth Trading Partners•,

About The Position

CTP, on behalf of Veloxxity, is seeking a Delivery Operations Manager to lead delivery, fielding, training, and maintenance of border security and intelligence systems for government clients across the Caribbean. The role turns technology deployments into reliable operational capabilities for customs, immigration, and security officials. The manager coordinates equipment installation, site readiness, user training, operational acceptance, and ongoing support at airports, seaports, border facilities, and intelligence centers. It is a hands-on delivery role requiring frequent travel, sound judgment, and accountability for results. The manager oversees deployments from site assessment through installation, testing, client acceptance, and transition to sustained operations; coordinates field personnel, subcontractors, vendors, clients, and technical specialists; and ensures deployed systems are supported, maintained, and adopted by users. The position also establishes training and sustainment processes, tracks delivery performance and issues, and improves repeatable delivery practices for expansion across multiple countries. A candidate located in the Washington, DC area will receive priority and preferential consideration because the company prefers someone who can be in the office as needed. Significant international travel is required, up to 50%, including extended stays in the Caribbean. Candidates must be U.S. citizens; sponsorship is not provided. A SECRET security clearance is preferred, and the candidate must be able to obtain one. Compensation is a salary range based on experience; the company describes this as a mid-level role. Employment is subject to a satisfactory pre-employment background review, including employment, credit, education, social media, and criminal-record checks. Writing samples may be requested.

Requirements

Five or more years of relevant experience in technology deployment, field operations, equipment fielding, technical services, or delivery management.
Demonstrated experience overseeing installation, testing, training, and sustainment of equipment or integrated technology solutions.
Experience managing field teams, subcontractors, vendors, and multiple concurrent workstreams.
Working knowledge of IT infrastructure, networking, hardware installation, and technical support sufficient to coordinate specialists and assess readiness.
Ability to translate technical requirements into practical deployment plans and clear instructions for operational users.
Strong organizational, problem-solving, and client communication skills.
Ability to work independently in environments with variable infrastructure, logistics, and resource availability.
Valid passport and ability to travel internationally up to 50%, including extended stays in the Caribbean.
Candidate must be a U.S. citizen; sponsorship is not provided.
Must be able to obtain a SECRET security clearance.
Bachelor’s degree in a relevant field or equivalent practical experience.

Nice To Haves

Experience supporting customs, immigration, border security, law enforcement, military, or intelligence organizations.
Experience deploying identity verification, biometrics, document inspection, watchlisting, passenger processing, or intelligence systems.
Experience working in international government environments.
Experience establishing managed services, local support teams, or train-the-trainer programs.
Bachelor’s degree in a relevant field or equivalent practical experience.
Project management, IT service management, or relevant technical certifications.
SECRET security clearance.

Responsibilities

Manage deployments from initial site assessment through installation, testing, client acceptance, and transition to sustained operations.
Develop and maintain deployment schedules, staffing plans, equipment inventories, and site-readiness checklists.
Coordinate hardware delivery, shipping, customs clearance, installation, and supporting infrastructure with internal teams, vendors, and local partners.
Oversee fielding of identity and document scanners, immigration kiosks, watchlist tools, intelligence platforms, communications equipment, and supporting networks.
Identify and resolve deployment constraints involving power, connectivity, facility access, equipment availability, and operational scheduling.
Coordinate with engineering and product teams to ensure deployed systems meet approved requirements and fit client workflows.
Serve as the primary point of coordination for day-to-day delivery activities with customs, immigration, security, and intelligence officials.
Plan deployments around operational demands to minimize disruption to passenger processing, inspections, and security operations.
Establish responsibilities, escalation procedures, and communication routines among clients, field teams, subcontractors, and technical specialists.
Oversee on-site personnel and managed service teams, including teams supporting seaport and other border operations.
Track delivery commitments, risks, issues, and changes, and escalate decisions affecting scope, cost, or schedule.
Coordinate and deliver practical training for system users, supervisors, administrators, and local support personnel.
Develop training schedules, user guides, operating procedures, and job aids with technical and operational subject matter experts.
Establish train-the-trainer programs to build local capability and support continued adoption.
Confirm users can perform required tasks and support arrangements are in place before operational handover.
Capture user feedback and coordinate improvements to training, system configuration, and operating procedures.
Establish preventive maintenance schedules, service procedures, spare-parts inventories, and equipment replacement plans.
Coordinate troubleshooting, repairs, warranty support, and vendor service activities.
Track system availability, support requests, recurring faults, and maintenance performance.
Maintain accurate records of deployed assets, configurations, service history, and client acceptance.
Ensure clients have clear support contacts and escalation paths throughout the system lifecycle.
Manage field personnel, subcontractors, and vendors against agreed schedules, quality standards, and budgets.
Report on deployment progress, training completion, system readiness, maintenance status, and unresolved issues.
Enforce applicable site safety, information security, and client procedures.
Capture lessons learned and improve repeatable delivery practices for expansion across multiple countries.