Delivery Operations Advisor
About The Position
Arc is building 100% electric boats from the ground up, aiming to create a better boating experience that is quicker, quieter, easier to maintain, and better for the environment. The company is looking for individuals who are passionate about their mission, adapt quickly, take ownership, and care about details. This full-time role involves significant travel and reports to the Senior Manager, Sales and Delivery. The position focuses on managing the customer journey from order placement through delivery, ensuring an exceptional experience by handling logistics, communication, and preparation. Arc emphasizes a collaborative and inclusive work environment, valuing ownership, empathy, humility, pragmatism, and inclusion.
Requirements
- At least 2 years of experience in a customer-facing operations, delivery coordination, or client success role
- Hands-on boating experience, including the ability to confidently tow and trailer a boat solo and launch in a variety of real-world conditions
- Strong organizational skills with an ability to manage multiple customers and timelines simultaneously
- Clear and proactive communicator — you don't wait to be asked, you keep people in the loop
- High attention to detail, especially when handling documentation and hand-off processes
- Comfortable working cross-functionally in a fast-paced, evolving environment
- Passion for building processes from the ground up
Nice To Haves
- Experience in automotive, luxury retail, or consumer goods delivery — especially with high-consideration purchases
- Familiarity with CRM tools such as HubSpot or SalesMsg
- Background in building or improving customer-facing programs or ceremonies
- Comfortable pushing a fast but sustainable pace
- Enthusiasm for boating and clean energy
Responsibilities
- Owning the customer journey after order placement through delivery day, ensuring every touchpoint feels exceptional — authentic, engaging, educational, and aligned with Arc's core values and culture
- Owning delivery logistics end-to-end: factory ship-out coordination with partners, receipt coordination, organization of receiving inspections, and pre-delivery preparation.
- Managing the post-sale handoff from the Sales Advisor, collecting and verifying all required documentation and customer requests before the delivery process begins
- Serving as the primary point of contact throughout the delivery journey — setting expectations, communicating delivery updates and schedule changes, and keeping customers informed and excited
- Partnering with the Revenue Operations team to coordinate invoicing, payment collection, logistics, and vehicle registration ahead of delivery
- Collaborating with leadership to define and continuously improve delivery ceremony standards, checklists, and customer support programs
- Setting clear support instructions and ownership expectations at delivery, ensuring every customer leaves with the resources to troubleshoot confidently and knows exactly where to turn if they need help
Benefits
- Salary - $80,000
- Ownership – Equity in Arc
- 99% employer-paid health coverage – Medical, dental, and vision
- Arc Water Fund – Annual stipend to get out on the water, however you choose
- Captain Training – Get certified to take the boat out with friends and family
- 401(k) access – Plan your future
- Semi-annual bonuses – Tied to your impact, not just your tenure
- Daily team lunches, snacks, and good coffee while onsite
- Parental leave – Because family comes first
- Boat days – Yes, we actually go out on the water. A lot.
- A chance to define the future of boating
- The ability to drive positive environmental change through your work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
