Delivery Manager
About The Position
As a Delivery Management professional at Kyndryl, this role manages delivery execution for a software-product engineering and managed-capacity engagement with a Kyndryl client. The role is responsible for delivery governance, workstream coordination, resource readiness, onboarding alignment, capacity planning support, reporting, escalation, continuity, and execution oversight across engineering, support, cloud implementation, certification, DevOps, testing, and project teams. Key responsibilities include establishing and managing the delivery framework for communications, reporting, governance, escalation, change control, status tracking, and procedural coordination; supporting capacity planning and resource alignment across engineering, customer experience, customer success, software development, cloud implementation, safety certification, technical support, and project/program workstreams; coordinating onboarding, access readiness, training dependencies, knowledge transfer, transition activities, and resource continuity; tracking delivery progress, milestones, risks, issues, dependencies, planned activities, completed activities, and recommendations; acting as a delivery escalation point for service impacts and unresolved issues; and operating within a customer-controlled delivery model where the customer retains ownership of backlog, prioritization, workflows, tooling, compliance frameworks, and platform governance.
Requirements
- 5+ years of experience leading delivery teams and quality services to customers
- Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
- Experience in leading teams through incident, problem and change management, as well as root cause analysis
- Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
- AIOps hands-on knowledge, automation and innovation-oriented mindset
- Well versed for direct and constant interaction with the customer
- Sympathetic and empowering delivery resource manager, fostering growth
Nice To Haves
- Bachelor's degree
- Six Sigma, PMP, and/or ITIL certifications
Responsibilities
- Establishing and managing the delivery framework for communications, reporting, governance, escalation, change control, status tracking, and procedural coordination
- Supporting capacity planning and resource alignment across engineering, customer experience, customer success, software development, cloud implementation, safety certification, technical support, and project/program workstreams
- Coordinating onboarding, access readiness, training dependencies, knowledge transfer, transition activities, and resource continuity
- Tracking delivery progress, milestones, risks, issues, dependencies, planned activities, completed activities, and recommendations
- Acting as a delivery escalation point for service impacts and unresolved issues
- Operating within a customer-controlled delivery model where the customer retains ownership of backlog, prioritization, workflows, tooling, compliance frameworks, and platform governance
Benefits
- medical and dental coverage
- disability
- retirement benefits
- paid leave
- paid time off
- Kyndryl’s discretionary annual bonus program
- employee learning programs
- company-wide volunteering and giving platform
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
