Delivery Manager
About The Position
The Delivery Manager is responsible for leading Schmitt Music’s delivery team and ensuring safe, efficient, and professional execution of piano deliveries, store distribution runs, and private customer moves. This role provides leadership for delivery operations, customer communication, training, route coordination, and service standards while also remaining hands-on in the field. This role is expected to spend the majority of time on the road supporting and executing piano moves, deliveries, and field operations, while also providing oversight and direction for the delivery team. The Delivery Manager serves as the highest level of expertise within the delivery function and is responsible for developing driver capability, maintaining delivery quality standards, and ensuring the highest quality customer experience.
Requirements
- High School Diploma or GED.
- Significant experience in piano delivery, moving, or related field operations.
- Valid Driver’s License and ability to pass a background check.
- Ability to lift and move heavy instruments with team support and proper equipment.
Nice To Haves
- Leadership or supervisory experience preferred.
- Superior customer service and communication skills.
- Microsoft office (i.e., Outlook, Teams, Excel, Word) experience beneficial.
- Experience training and developing delivery team members.
- Experience coordinating routes, quoting moves, or managing customer-facing delivery work.
- Familiarity with warehouse and delivery operations.
Responsibilities
- Demonstrate LMA (Lead, Manage, Accountability) by leading the delivery team, setting expectations for execution and service, and holding the team accountable for safety, professionalism, and results.
- Oversee daily delivery operations including piano deliveries, store distribution runs, and private customer moves.
- Coordinate private customer piano moves including quoting, scheduling, customer communication, and oversight of proper handling and protection of instruments.
- Assist in private customer piano moves as required, providing quality service and communication to customer.
- Support route planning, staffing, and scheduling to ensure efficient daily execution.
- Spend the majority of time in the field supporting and performing piano deliveries and moves.
- Train, coach, and develop delivery team members across Tier 1, Tier 2, and Tier 3 roles.
- Establish, track, and reinforce standards for safe handling, customer interaction, delivery setup, and field professionalism.
- Support onboarding of new drivers and progression of drivers through the tier structure.
- Oversee vehicle readiness, equipment condition, and general delivery team preparedness.
- Maintain communication with warehouse teams, store teams, and leadership regarding delivery priorities and service issues.
- Identify opportunities to improve delivery processes, customer experience, and team effectiveness.
- Promote a strong team spirit by ensuring the delivery team remains flexible and ready to support broader company priorities during peak periods.
- Perform other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
