21GRAMS- Delivery Manager

Real Chemistry•Chicago, MA

8d•Hybrid

About The Position

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry is looking for a Technical Delivery Manager to join our growing team! At ROOM42 (we are 21GRAMS’ in-house production company), we are seeking a Senior Technical Delivery Manager to coordinate the delivery of digital products and technical solutions across development teams. This role is ideal for an emerging leader with a solid technical foundation, project management experience, and strong client service skills. The successful candidate will manage day-to-day technical delivery, coordinate between creative and development teams, and ensure projects are delivered on time, on budget, and to specification while growing their leadership capabilities in a fast-paced agency environment. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco—or remotely within the US, depending on team and business needs.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business, Communications, or related field.
3-5 years of experience in digital project management, technical delivery, or related role managing web development, digital design, or interactive media projects.
Experience working in an agency, consulting, or fast-paced production environment.
Demonstrated ability to manage multiple concurrent projects with competing priorities and tight deadlines.
Solid understanding of web technologies (HTML, CSS, JavaScript), responsive design principles, CMS platforms and mobile development concepts.
Familiarity with software development lifecycle (SDLC), QA testing processes, version control systems (Git), and deployment workflows.
Understanding of web accessibility standards (WCAG) and cross-browser/cross-device testing requirements.
Working knowledge of agile methodologies (Scrum, Kanban) and project management best practices.
Proficiency with project management tools such as Jira, Workfront, Asana, Monday or similar platforms.
Experience creating project timelines, tracking budgets, managing resources, and producing status reports.
Strong communication skills with ability to collaborate effectively with technical and non-technical team members across different roles and levels.
Excellent organizational and multitasking abilities.
Comfortable owning 10-25 projects simultaneously in a dynamic environment.
Client service mindset with focus on quality, responsiveness, and exceeding expectations.
Problem-solving skills and ability to think critically about technical challenges, resource constraints, and project risks.
Proactive, self-motivated work style with attention to detail and commitment to delivering high-quality results.
Eagerness to learn, grow technical delivery expertise, and develop leadership capabilities.
Collaborative team player who thrives in cross-functional environments and contributes to positive team culture.

Nice To Haves

Healthcare/pharmaceutical experience is a plus but not required.
Working knowledge of AI development tools (GitHub Copilot, AI code assistants) and their impact on development timelines.
Understanding of AI design and QA tools and their role in modern digital workflows.
Familiarity with AI-powered project management and automation tools.
Eagerness to learn and adopt emerging AI technologies that improve project delivery and team efficiency.

Responsibilities

Manage technical delivery for digital projects including websites, web applications, mobile apps, landing pages, email campaigns, interactive modules, banners, motion graphics, and UI/UX design deliverables.
Coordinate production workflows from requirements gathering through development, QA, and deployment, ensuring smooth handoffs between creative, UX, development, and QA teams.
Manage timelines for assigned projects (typically 10-20 concurrent projects), tracking progress, identifying blockers, and ensuring deliverables meet deadlines and quality standards.
Translate creative briefs and design concepts into actionable technical tasks, resource needs, and realistic timelines in collaboration with development leads.
Maintain project documentation including technical requirements, development specifications, test plans, and deployment procedures.
Participate in client meetings to discuss project status, timelines, and technical requirements.
Provide regular status updates and proactive communication on progress, risks, and resolutions.
Build and maintain positive working relationships with internal creative teams, account managers, and external clients through responsive communication and reliable delivery.
Communicate technical concepts and constraints to non-technical stakeholders in clear, accessible language.
Track and report on project progress, risks, and key metrics using project management tools (Jira, Workfront, Asana).
Provide regular status reports to senior delivery managers and stakeholders.
Work closely with developers, QA engineers, designers, UX architects, and vendors to drive effective execution and foster collaborative team dynamics.
Facilitate daily standups, sprint planning meetings, and team syncs.
Remove impediments and maintain project momentum.
Coordinate with offshore and nearshore development teams, managing time zone differences and ensuring clear communication and documentation.
Follow and help maintain agile methodologies (Scrum, Kanban) to manage project workflows, adapting processes to fit project needs and client expectations.
Oversee QA testing processes to ensure deliverables are error-free, meet technical specifications, and comply with accessibility standards (ADA/WCAG) where required.
Manage asset coordination including copy, design files, technical specifications, client approvals, and legal/regulatory reviews throughout the production lifecycle.
Provide hands-on support for technical tasks when needed, including reviewing, testing functionality, troubleshooting issues, or coordinating technical deployments.
Coordinate with third-party developers, platform providers (Cloudflare, AWS, Pantheon, Veeva), and technical vendors to support project delivery and integration.
Assist in resource planning and allocation across projects, working with senior delivery managers to optimize team capacity and productivity.
Track project financials, resource allocation, and time against budgets.
Flag scope changes and support creation of change orders when needed.
Contribute to continuous improvement initiatives by sharing lessons learned, identifying process optimizations, and staying current with new technologies and best practices.
Develop technical delivery expertise and leadership skills through hands-on project management, mentorship from senior team members, and exposure to diverse technical challenges.