Delivery Manager

TX-HHSC-DSHS-DFPS•Austin, TX

1d•$5,798 - $5,991•Hybrid

About The Position

The Delivery Manager (DM) supports delivery of Medicaid and CHIP IT initiatives by ensuring alignment to product vision and established roadmaps. This role partners with business stakeholders and IT vendors to ensure systems meet agency technology standards, contractual obligations, and program objectives. The DM manages service intake, triage, and production support operations, including reviewing incoming requests and incidents, prioritizing and routing work, identifying dependencies, and coordinating resolution across teams. The role ensures issues are tracked, addressed in a timely manner, and communicated effectively. The DM also collaborates with Product Owners and delivery teams to clarify requirements, support backlog readiness, resolve issues, and ensure work is aligned to priorities. The DM works with stakeholders to refine backlogs, review deliverables, and provide actionable feedback. The role also prepares and delivers clear status updates and communications for stakeholders, including executive leadership. This position operates with minimal supervision and requires strong initiative, collaboration, and independent judgment.

Requirements

Advanced knowledge of multiple computer-based systems, information technology management, and systems development methodologies including programming languages, systems analysis, and system testing.
Knowledge of Medicaid and/or CHIP Program and Policy.
Knowledge of product backlog management
Knowledge of the capabilities and limitations of computer systems and of the techniques used in automated systems
Knowledge of computer hardware and software
Knowledge of computer operating systems
Skill in ensuring systems meet business requirements
Skill in coordinating and solving problems
Skill in communicating effectively both verbally and in writing with technical and non-technical staff
Skill in stakeholder engagement
Skill in reviewing technical requirements and ensuring vendor is using best practices and technology
Skill in Product Management
Skill in Agile Methodology
Ability with Problem solving using various techniques and approaches
Experience working with Texas Medicaid/CHIP programs required.
Three (3) or more years of experience is required in the areas of customer relationship, product management, product development, product ownership, project management, leading technical initiatives, systems analysis, business analysis, policy analysis, program support, business process analysis, or legislative bill analysis.
Must be willing to work onsite at an Austin, TX HHS office three (3), or more, days per week.

Nice To Haves

Scaled Agile Framework (SAFe) Product Owner Product Manager (POPM) Certification preferred
A minimum of 2 years equivalent (60 credit hours) from an accredited college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or another business or IT related field is preferred. Work experience in business, communications, computer science, computer information systems, management information systems, or another business or IT related field can be substituted for education on a year-for-year basis.
Prior experience working with external vendors preferred.
Prior experience with Agile principles preferred.

Responsibilities

Supports analysis and assists with the creation of documentation necessary for ticket triage and coordination to develop a product backlog with all appropriate HHSC stakeholders. This includes analysis, documentation, all supporting activities including ticket and backlog development, coordination with impacted stakeholders and other IT teams or vendors, risk//issue identification and documentation, and participation in cross-team coordination. Supports delivery, as necessary to ensure alignment with the committed to objectives [40%].
Provides analysis and documentation support on the IT component of product backlogs with emphasis on documentation of risk factors, dependencies, enablers and documents the associated mitigation strategies. [20%]
Participates in coordination efforts with vendor discovery support team to provide necessary input to help refine features and tickets as necessary, to provide technical feedback, to support the definition of enabler stories, develop wireframes, POCs, and support the HHSC Systems Architect to develop the architectural runway [15%]
Provides mentoring, consultation, documentation, and direction to other areas of Medicaid and CHIP Applications with regards to implementation within all Medicaid and CHIP systems. [15%]
Provides quality-assurance-related consultation to, or oversight of, product enhancements, assignments, or special initiatives. [10%]