Delivery Manager

Capgemini • New York, NY

8d • $119,015 - $160,000 • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• 10+ years of overall IT experience with 5+ years leading AMS/ADM and production support engagements.
• Strong Insurance domain expertise with hands-on experience supporting Guidewire BillingCenter.
• Deep knowledge of billing operations including invoicing, payments, collections, delinquency, commissions, reconciliations, and financial transactions.
• Strong understanding of Guidewire integrations with PolicyCenter, ClaimCenter, payment gateways, GL systems, portals, and middleware.
• Knowledge of Guidewire Cloud, APIs, security controls, audit requirements, and managed services support models.
• Excellent leadership, communication, and executive stakeholder management skills.

Nice To Haves

• Guidewire BillingCenter/Cloud Certifications.
• ITIL, SRE, DevOps, or Cloud certifications

Responsibilities

• Leading AMS/ADM and production support engagements.
• Managing large global support teams in a 24x7 delivery model.
• Driving SLA/KPI performance, customer satisfaction, operational excellence, and stakeholder management.
• Incident management, problem management, batch monitoring, release coordination, root cause analysis, and service governance.
• Familiarity with Site Reliability Engineering (SRE) practices, observability, automation, reliability, and continuous service improvement.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed