Senior Delivery Manager

Cytora

1d•CA$130,000 - CA$140,000•Hybrid

About The Position

At Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. We move fast, think big, and build things that matter. If you’re energized by meaningful innovation and want to shape what’s next in Insurtech, this is where that work happens. We’re looking for a Delivery Manager to join our Customer Success Team and help drive meaningful outcomes at the intersection of AI and insurance. You’ll collaborate with people who bring diverse perspectives, challenge each other to think bigger, and move together toward shared goals. Here, you’ll have real ownership, real problems to solve, and a team that’s genuinely invested in your growth.

Requirements

Proven experience in Agile project management, demonstrating successful implementation of methodologies.
Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
Track record of managing multiple projects simultaneously, ensuring timely delivery.
Effective collaboration with stakeholders at all levels.
Strong understanding of technology and its applications, especially in AI/Data Science products.
Continuous learning mindset, staying abreast of industry trends in Agile practices.
Adaptability to a fast-paced and evolving work environment.

Nice To Haves

Multilingual skills: Ability to write and speak multiple languages.
Remote working experience: Successful remote working experiences.
Agile Certification: CSM, TKP, KMP, or KCP.
Industry experience: Distributed teams, AI/Data Science products.
Insurance Industry Knowledge: Familiarity with the insurance industry.

Responsibilities

Champions best practices, coaches teams, and visualizes organizational work using Agile and Lean Practices.
Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
Optimizes team flow, addresses issues, and builds agile capabilities within the team to maintain delivery momentum.
Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
Effectively manages a business analyst and a Customer Engineer.