Delivery Manager - Remote

UnitedHealth Group•Eden Prairie, MN

5d•$91,700 - $163,700•Remote

About The Position

The Delivery Manager is a strategic and operational leader who partners closely with the Engineering Leader and Product Owner to ensure seamless product delivery, organizational alignment, and operational excellence. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Our Optum Serve IT team develops cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of healthcare’s most complex challenges. To support this mission, OSIT has initiated a multi-year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards.

Requirements

5+ years of experience using agile delivery metrics to assess system health and drive continuous improvement
5+ years of experience working closely with software engineering teams in an agile delivery environment
Experience leveraging AI or automation tools within the software delivery lifecycle to improve quality, efficiency, or insight
Demonstrated solid analytical skills with the ability to identify patterns, risks, and improvement opportunities from delivery data
Proven ability to influence without authority and operate effectively in matrixed environments
US Citizenship
If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

Nice To Haves

Bachelor’s degree or equivalent practical experience
Experience supporting multiple agile teams or products simultaneously
Background as a Scrum Master, Delivery Lead, or Program Delivery role
Demonstrated solid facilitation skills, particularly for retrospectives, improvement workshops, and leadership discussions
Proven excellent written and verbal communication skills, with the ability to tailor messages for technical and non-technical audiences
Proven self-directed, outcomes-oriented, and comfortable operating with minimal day-to-day guidance

Responsibilities

Own the health of the delivery system for assigned product(s), with a primary focus on agile delivery metrics such as flow, predictability, throughput, quality, and team stability
Review delivery metrics daily across all feature teams within the product to identify trends, risks, and improvement opportunities
Use metrics to surface system-level issues, not to evaluate individual performance
Ensure metrics are visible, understood, and used to inform decision-making across Engineering and Product leadership
Facilitate continuous improvement activities at the product level, focusing on systemic bottlenecks, dependencies, and workflow inefficiencies
Partner with Scrum Masters in a matrixed model to investigate delivery challenges and identify root causes across teams
Develop clear, actionable improvement plans to address delivery risks, flow constraints, and predictability gaps
Actively inspect outcomes and adjust improvement approaches based on data and observed results
Serve as a trusted delivery partner to the Engineering Leader and Product Leader, ensuring alignment between delivery execution, priorities, and capacity
Provide a weekly minimum delivery health update to Engineering and Product leadership, highlighting: Overall system health, Delivery successes and positive trends, Areas requiring focused attention, Recommended improvement actions and support needed
Escalate systemic risks early and thoughtfully, bringing data, context, and proposed solutions
Promote consistent, effective agile practices across teams while allowing for context appropriate execution
Coach leaders and teams on using metrics responsibly to improve outcomes and reinforce a culture of learning
Partner with Engineering Leadership on process and workflow improvements that improve delivery efficiency and sustainability
Support the evolution of delivery practices as products scale or change in complexity
Manage a set of small, product specific projects that support delivery effectiveness, team health, and operational maturity
Lead initiatives such as people movement coordination and training or development projects, ensuring clear scope, timelines, and outcomes
Ensure project execution remains within the boundaries of the product area, focusing exclusively on the teams, roles, and individuals aligned to that product
Coordinate dependencies, surface risks, and communicate progress to Engineering and Product leadership as appropriate
Apply lightweight project management practices to drive visibility, accountability, and follow through without introducing unnecessary process overhead