Delivery Lead

Marsh•Clayton, MO

1d•$123,800 - $185,700•Remote

About The Position

Marsh McLennan Agency (MMA) is seeking an experienced Delivery Lead to join their expanding organization. The Delivery Lead will be responsible for end-to-end delivery leadership of complex, multi-domain programs and large projects across Product/Domain and Engineering teams. This role ensures governance, workstream structure, cross-squad dependencies, schedule, and budget execution are aligned and executed successfully. Reporting to the Head of Program Delivery, the Delivery Lead will manage the delivery for their owned programs and act as the senior delivery decision-maker and escalation point. The role involves direct people management of Delivery Managers and Delivery Analysts, as well as matrix leadership across engineering, product, BA, and operations teams to achieve predictable outcomes. The Delivery Lead will partner with product/domain leads and engineering leadership to set delivery direction, drive execution using Agile/Scrum/Lean practices, and manage program delivery issues. This position requires a balance of strategic delivery governance, stakeholder accountability, and hands-on engagement in tactical execution, dependency management, and release readiness.

Requirements

10+ years of program or project delivery experience, including leading large, complex programs with multi-team dependencies and delegating/coaching across delivery teams.
Demonstrated people leadership experience, including direct management and development of Delivery Managers and/or Delivery Analysts and matrix leadership across delivery teams.
Proven ability to manage complex, multi-domain programs with cross-functional teams and multiple workstreams.
Strong program management competencies: program structuring, workstream integration, schedule & dependency management, risk & issue resolution.
Demonstrated experience with budget planning, financial forecasting, and cost control across large initiatives.
Expert-level vendor and contract management experience, including SOW development and performance management.
Strong executive-level communication and presentation skills; ability to translate complex program information into clear business language.
Proficiency with program management tools (MS Project, Smartsheet, Planview, or equivalent).
Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
Experience establishing governance frameworks, KPI tracking, and progress reporting cadence.

Nice To Haves

PMP, PMI-PgMP, or equivalent project management certification.
Six Sigma or Lean certification.
Experience in insurance brokerage, financial services, or professional services.
Familiarity with agile delivery methods and IT governance frameworks.
Experience with data visualization and business intelligence tools (Power BI, Tableau, etc.).
Change management and organizational adoption experience.

Responsibilities

Develop and manage integrated program roadmaps, workstream plans, and delivery governance (cadence, decision forums, escalation paths).
Structure and integrate workstreams across squads/teams; delegate delivery management activities appropriately, and manage cross-team dependencies, critical path, and delivery commitments.
Own program-level risk, issue, decision, and action tracking (RAID); drive mitigation and escalation to protect outcomes.
Lead planning and execution for releases and cutovers, ensuring operational readiness, runbook inputs, and go/no-go criteria.
Partner with Product/Domain leads to align delivery plans to priorities and outcomes; ensure transparent, executive-ready reporting on scope, schedule, budget, and quality.
Lead program-level stakeholder forums and steer delivery decisions by framing options, trade-offs, and recommendations; drive alignment across business sponsors, product/domain leaders, and technology leaders for your programs.
Influence partners within and outside of the immediate delivery organization (product, engineering, operations, vendors) to adopt agreed delivery practices and resolve program-level blockers.
Coordinate vendor deliverables and SOW milestones in partnership with procurement/vendor owners; address performance risks and delivery blockers.
Drive continuous improvement within your programs by applying delivery standards, templates, and tooling; identify improvement opportunities and partner with the Head of Program Delivery to evolve broader practices.