Delivery Lead

TEKsystems•Harrisburg, PA

1d•Onsite

About The Position

The TEKsystems Global Service (TGS) delivery function is an important role in the TGS Capacity Services organization. This function supports staffing business by managing operational activities outside of sales and business development functions. The delivery function varies in responsibility by each account, but a successful delivery team member is responsible for common activities such as consultant management, reporting, and metrics to support the consultant activities and issue resolution. The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the SOW or as defined with the Account Team at project start. Below are key responsibilities of the Delivery Lead: ESSENTIAL FUNCTIONS Essential Job Duties and Responsibilities: Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered. Customer Focus: Manages customer requirements to ensure contract compliance and satisfaction. Consultant Care: Builds strong relationships with consultants, ensuring they feel supported and valued. Ensures Accountability: Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision. Documentation: Document and communicate processes and procedures to all stakeholders. Supports knowledge management and changing control processes. Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms. Reporting: Supports internal processes for time, expenses, and invoicing. Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected parties. Behavioral Competencies and Responsibilities: Building Relationships: Commitment to open communication and serving others. Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Action Oriented: emphasizes taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Instills Trust: Action-oriented and builds trust within the team and with clients.

Requirements

Bachelor's Degree
2 + years of experience
Excellent oral and written communication skills (English language)
Analysis and problem-solving skills
Time management and organizational skills
Collaboration skills
People management skills
Demonstrated project risk analysis and mitigation skills

Nice To Haves

delivery lead
Customer Focus
Managing Ambiguity
Action Oriented

Responsibilities

Understands customer expectations and technical requirements for the work to be delivered.
Manages customer requirements to ensure contract compliance and satisfaction.
Builds strong relationships with consultants, ensuring they feel supported and valued.
Conducts regular checkpoints with customers, engagement teams, and solutions teams.
Document and communicate processes and procedures to all stakeholders.
Supports knowledge management and changing control processes.
Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms.
Supports internal processes for time, expenses, and invoicing.
Manages issues and facilitates resolution, notifying all affected parties.