Delivery Lead

American Furniture Warehouse•Glendale, AZ

6d•Onsite

About The Position

The Delivery Lead will support Delivery Management in overseeing the company’s delivery operations, managing day-to-day activities while ensuring high standards of efficiency, safety, and service. This role works closely with sales, customer service, warehouse, and delivery teams to continuously improve delivery processes and procedures and to exceed customer service expectations. Full time, hourly position.

Requirements

Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Must be able to learn, understand, and apply new technologies.
Knowledge of Routing software and Dispatch Tracking software is a plus!
Excellent time management skills and attention to detail.
Ensures compliance of applicable state and federal regulations.
Positive attitude with strong interpersonal skills.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Able to work all shifts - all schedules, evenings, weekends and holidays.

Nice To Haves

Previous leadership or management experience, or experience working with delivery drivers, is preferred.

Responsibilities

Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Interviews, hires, and assists in the training of new team members.
Appraises employee performance, communicates goals and expectations, provides honest feedback and coaches team members.
Addresses customer complaints and resolves problems as needed.
Delegates tasks and responsibilities to appropriate personnel.
Ability to adapt to shifting priorities, demands, and timelines.
Effectively prioritize and execute tasks in a high-pressure environment.
Communicates effectively with drivers and staff, providing leadership, and assigning tasks.
Able to have a flexible schedule and work all shifts, holidays, and weekends.
Other duties to be assigned/directed by supervisor.
This position does have supervisory responsibilities.