Delivery Lead - Technology

Bank of America•Plano, TX

5d•$78,200 - $157,800•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost. The Release Coordination Delivery Lead is responsible for governing, planning, coordinating, and executing technology releases across multiple delivery teams to ensure changes are implemented safely, predictably, and in compliance with Enterprise Change Management standards. This role serves as the primary point of coordination for release events, providing end-to-end visibility into release health, risk, readiness, and execution while protecting production stability and enabling business objectives. The role acts as a liaison between technology, infrastructure, operations, and business stakeholders, driving cross-functional collaboration, managing dependencies, facilitating release readiness reviews, overseeing deployment activities, and maintaining release governance processes. Success in this position requires strong leadership, risk management, operational discipline, analytical thinking, executive communication, and the ability to influence outcomes across large and complex technology organizations.

Requirements

3+ Years of experience working as Delivery Lead in a Change and Release Support role
Evaluate release readiness, operational risk, system dependencies, rollback strategies, and implementation impacts before execution.
Escalate release conflicts, critical risks, and production stability concerns to leadership.
Background in Release and Change Management role with hands on experience with Remedy or ServiceNow.
Background in Work Management role with Jira or Azure DevOps experience
Background in Documentation role with Confluence or SharePoint
Background in Reporting role supporting Tableau or Starburst or MS Excel
Strong Operational Focus
Release Event Orchestration
Change governance oversight
Release readiness reviews
Dependency management
Deployment coordination
Executive communications
Dashboard and reporting ownership
Risk management

Nice To Haves

Bank of America experience – 2 to 3 years
Change and Release management experience - 2 to 3 years
Background in Delivery & Deployment supporting CI/CD Toolchains - GitHub(Actions/Harness) or Ansible Tower or Cutover

Responsibilities

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards
Release Event Orchestration and Tracking
Ensures adherence with the Enterprise Change Management and Data Management standards
Develop, finetune, and maintain release and change dashboards
Review daily planned and requested changes across the organization
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Supports resource planning for delivery and execution
Facilitate release readiness reviews and verify completion of testing, approvals, implementation plans, communication plans, and rollback procedures.
Develop, enhance, and maintain release, deployment, and change management dashboards to provide actionable operational insights and support executive reporting.