Delivery Lead, Digital Health (Pharmacy Solutions)

The Government of Nova Scotia • HALIFAX, NS

10d • CA$84,255 - CA$105,538 • Onsite

About The Position

Reporting to the Program Manager, Drug Information System (DIS), the Delivery Lead is responsible for the effective delivery and ongoing optimization of province-wide pharmacy solutions—most notably the DIS—and related digital health initiatives. This includes strategic planning, user consultation, product strategy, and execution across departmental partners and the broader health system. The Delivery Lead may supervise or coordinate project teams, professional/support positions, and/or consultant resources in the execution of program delivery.

Requirements

• A pharmacy background (assistant, technician, or pharmacist) or equivalent clinical/health technology experience and the skills and attitude to lead a cross‑functional team to execute on our evolving priorities.
• Strong leadership and facilitation skills, critical thinking, and a keen interest or understanding of technology and process improvement.
• Demonstrable experience solving problems in cross-functional environments.
• Excellent written and verbal communication skills with the ability to tailor complex concepts to different audiences when needed.
• A bachelor's degree (in health field, computer science, information systems or related) plus a minimum of 5 years of related experience; or a combination of training and experience that is relevant to the role and its objectives.

Nice To Haves

• Experience with vendor management and outsourced service providers is an asset.
• Experience in the public sector or healthcare environment is a strong asset.
• Familiarity with change management practices (e.g., PROSCI – ADKAR) is an asset.

Responsibilities

• Lead the delivery of product/service upgrades, enhancements, and patch releases, ensuring timely, high-quality outcomes.
• Develop and implement procedures and operational support plans; maintain up-to-date program documentation and knowledge management records to support continuous improvement and accountability.
• Champion establishment and ongoing improvement of key program metrics and ensure compliance with departmental governance and reporting requirements.
• Prepare briefings and presentations for senior leadership and represent the program as required.
• Build deep understanding of user needs; engage clinicians, partners, and vendors to prioritize improvements and additional functionality.
• Manage day-to-day relationships with clients and contract service providers; collaborate with cross-functional technical teams to troubleshoot and implement corrective actions.
• Represent the division on provincial/national working groups and committees; build and sustain relationships with internal and external partners.
• Identify potential risks to products and services and develop mitigation strategies, advocating best practices in security, privacy, risk and benefits management.
• Lead or coordinate Threat Risk Assessments, Vulnerability Assessments, and Penetration testing as required.
• Develop and manage program-specific budgets in collaboration with leadership; implement corrective actions to address deviations.
• Leverage pharmacy expertise to ensure solutions meet clinical and operational needs and align with health system priorities to support safe and effective medication management.
• Drive continuous improvements in data quality and collaborate with strategic systems to ensure accurate, appropriate, and effective use of medication-related data across the health system.
• Gain comprehensive knowledge of product/service functionality and what it takes to maintain operations.
• Advocate for best practices in product/service development and support.

Benefits

• Defined Benefit Pension Plan
• Health
• Dental
• Life Insurance
• General illness
• Short and Long Term Disability
• Vacation
• Employee and Family Assistance Programs
• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• A dynamic office environment where service excellence and teamwork are our focus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level