Delivery Lead – Agentic AI

RBC•Toronto, ON

4d•Onsite

About The Position

RBC's Agentic AI Enablement team is a specialized engineering force that embeds directly into strategic use cases, delivers production-grade agentic systems, and builds institutional muscle for agentic AI at scale. We need a Delivery Lead to run the execution engine across concurrent delivery squads, keeping engineers focused, unblocked, and shipping. Reporting to the Sr. Director, Agentic AI Enablement, the Delivery Lead owns delivery operations across the team's active engagement portfolio. You'll lead a team of Technical Program Managers (TPMs), operationalize engineering-informed timelines into sprint plans, and ensure squads deliver against commitments while maintaining the pace and quality expected of a high-intensity delivery organization. This is not a traditional program delivery role. You're running a delivery practice inside a pod-based engineering organization where squads form, deliver, and dissolve per engagement. You need to be comfortable with ambiguity, technically fluent enough to spot risks early, and operationally excellent enough to keep multiple concurrent engagements on track simultaneously.

Requirements

7+ years delivering technology solutions in software engineering, AI/ML, platform, or cloud-native environments
3+ years leading delivery teams (TPMs, Scrum Masters, or delivery managers) in complex, multi-squad environments
Experience running delivery operations across multiple concurrent workstreams simultaneously
Deep hands-on proficiency with delivery tooling (JIRA, dashboards, sprint analytics, automation)
Strong understanding of agile delivery (Scrum, Kanban, hybrid) with the judgment to adapt frameworks to context rather than enforce dogma
Proven ability to operate in technically complex domains without needing to be the engineer in the room
Experience in regulated industries (banking/financial services preferred) with comfort navigating governance and compliance
Strong instinct for risk identification and escalation management

Nice To Haves

Background in professional services, consulting delivery, or managed services models where squads form and dissolve per engagement
Experience with AI/ML or agentic AI solution delivery
PMP, SAFe, or Scrum Master certifications
Experience building delivery practices from scratch in a new or rapidly scaling team
Familiarity with pod-based engineering organizations and variable squad sizing models

Responsibilities

Own delivery execution across all active Enablement squads, ensuring teams deliver against committed timelines and quality standards
Establish and maintain delivery cadence, standards, templates, and tooling that scale with the team
Drive continuous improvement of delivery practices through retrospectives, metrics analysis, and process iteration
Ensure delivery traceability from intake through close for audit and reporting purposes
Directly manage the TPM team; hire, coach, and develop delivery professionals who thrive in technically complex, fast-paced environments
Set expectations for JIRA hygiene, sprint analytics, dependency tracking, and delivery reporting standards
Allocate TPM coverage across squads based on engagement intensity (dedicated for complex engagements, shared for lighter ones)
Build a cohesive delivery practice with shared standards while allowing squad-level adaptation
Serve as the escalation point for cross-squad dependencies, conflicts, and resource contention
Coordinate with Principal Engineers when technical risks materialize and delivery plans require adjustment
Coordinate with Engagement Product Managers (EPMs) on scope change impacts to delivery plans
Manage logistics when Enablement engineers are lent to external programs (e.g., ADT), maintaining reporting lines and delivery rhythm
Facilitate cross-pod engineer allocation for complex engagements in partnership with the Portfolio & Strategy Lead
Maintain portfolio-level delivery dashboards that aggregate squad-level metrics for leadership visibility
Provide delivery health assessments that inform capacity and intake decisions (owned by Portfolio & Strategy Lead)
Flag systemic delivery risks, capacity constraints, and process gaps before they impact commitments
Own delivery metrics: velocity trends, burndown, cycle time, delivery predictability, blocker resolution time
Serve as the primary escalation point for delivery risks surfaced by TPMs
Drive timely resolution of blockers that span squads, teams, or organizational boundaries (security, compliance, platform)
Partner with the Portfolio & Strategy Lead on resourcing trade-offs when delivery constraints arise