About The Position

The Delivery Specialist delivers purchased merchandise to customers within an assigned market while meeting delivery and quality standards. The role provides a positive customer experience by building trusted relationships, offering advice, ensuring safe product delivery, resolving problems, and handling product returns as required. The position requires regular and predictable attendance, safe vehicle operation, and coordination with field sales and store personnel.

Requirements

  • Must be at least 21 years old.
  • Must have at least 3 years of driving experience and meet motor vehicle record check requirements.
  • A valid driver's license with a clean driving record.
  • Ability to work various shifts, including evenings and weekends, as required.
  • Ability to complete required training.
  • Ability to use Microsoft Outlook and Outlook Calendar.
  • Strong time-management skills and ability to meet tight deadlines.
  • Strong customer service skills and a professional, friendly attitude.
  • Effective written and verbal communication skills.
  • Ability to read, write, and count accurately to complete documentation.
  • Ability to navigate using GPS systems and maps.
  • Ability to operate job-related equipment efficiently, safely, properly, and accurately.
  • Physical and mental stamina to move throughout store and outdoor areas quickly and safely.
  • Ability to push and pull merchandise up to 2,000 pounds with appropriate material-handling equipment.
  • Ability to lift and move large, bulky, or heavy merchandise and safely load and unload a delivery truck.
  • High school diploma or equivalent is preferred.
  • DOT Medical Card as required.

Nice To Haves

  • Previous truck delivery experience.
  • Experience with a hand truck, dolly, pallet jack, and forklift.

Responsibilities

  • Maintain regular and predictable attendance.
  • Make timely deliveries that meet or exceed scheduled delivery times.
  • Operate and maintain a clean, organized delivery vehicle and delivery equipment, including a trailer when needed.
  • Load, unload, and organize products safely and efficiently.
  • Complete pre-trip and post-trip vehicle inspections.
  • Maintain accurate delivery records and document issues.
  • Communicate with customers about delivery updates and concerns.
  • Provide exceptional, friendly customer service.
  • Partner with field sales team members and store personnel to meet customer needs.
  • Handle products carefully to prevent damage and ensure safe transport.
  • Follow traffic laws and company policies for safe driving.
  • Handle returns, exchanges, and customer inquiries as needed.

Benefits

  • Medical, dental, and vision coverage.
  • Company-paid life and disability insurance.
  • Paid parental leave.
  • Tuition reimbursement.
  • Adoption and surrogacy assistance.
  • Family planning resources.
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