Delivery Director

o9 Solutions•Dallas, TX

About The Position

Transforming the Future of Enterprise Planning At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster. This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains. We are seeking a driven, strategic, and experienced Delivery Director to lead end-to-end digital transformation programs on the o9 Digital Brain platform. In this role, you will be responsible for overall program management—spanning budgets, schedules, governance, and resource allocation across high-impact enterprise engagements. You will lead cross-functional project teams comprising client leadership, system integrators, partners, and o9 experts to deliver exceptional business value. As the primary delivery lead, you will manage executive client relationships, navigate complex scope trade-offs, drive program profitability, and expand o9’s footprint across enterprise accounts.

Requirements

Bachelor’s degree in Supply Chain Management, Industrial Engineering, Operations Research, Information Systems, or a related quantitative field.
12+ years of professional experience leading complex supply chain transformation programs and managing high-stakes client relationships.
12+ years of project/program management experience within an enterprise software vendor, top-tier management consulting firm, or global enterprise.
Proven track record of managing multi-million-dollar enterprise SaaS/Cloud software deployments (e.g., o9 Solutions, Blue Yonder/JDA, Kinaxis, SAP IBP, Oracle, SAS).
Deep operational or consulting expertise in enterprise supply chain processes (e.g., Demand Planning, Supply Planning, IBP/S&OP, Control Tower, or Merchandising/Retail Planning).
Exceptional presentation, negotiation, and executive presence with a demonstrated ability to influence C-level stakeholders.
Proven ability to lead integrated delivery teams alongside major Global System Integrators (GSIs) and third-party vendors.
Strong expertise in SOW authoring, contract management, risk mitigation, and commercial growth within existing accounts.
Advanced ability to balance tactical delivery realities with strategic long-term client outcomes.

Nice To Haves

Master’s degree (MS or MBA) in Supply Chain, Business, or Technology Management.

Responsibilities

Lead end-to-end delivery of complex enterprise supply chain transformation programs, ensuring projects are delivered on time, within budget, and to the highest quality standards.
Create, execute, and continually refine detailed program plans to adapt to evolving client requirements and business environments.
Ensure strict adherence to o9 implementation methodologies, security standards, compliance protocols, and operational policies.
Assess program performance, harvest implementation insights, and document lessons learned to elevate institutional knowledge across the delivery organization.
Serve as the primary trusted interface for C-suite and VP-level client stakeholders regarding deliverables, scope, status reporting, and formal sign-offs.
Build and nurture strong, long-term relationships across business, operations, and IT functions at client organizations.
Manage scope and deliver strategic trade-off recommendations balancing timeline, budget, and business impact.
Proactively identify, monitor, and mitigate project risks tied to scope, user adoption, integration, and business value realization.
Lead project escalations with urgency, clarity, and effective resolution strategies.
Oversee all financial aspects of client engagements, including P&L management, budget tracking, margin optimization, revenue recognition, and timely invoice approvals.
Identify and cultivate new business expansion opportunities within accounts in close partnership with the o9 Client Manager.
Author, negotiate, and execute Statements of Work (SOWs), Change Orders, and strategic proposals for incremental scope and services.
Direct, motivate, and align cross-functional project teams made up of client teams, o9 solution architects, software vendors, and Global System Integrator (GSI) partners.
Manage resource requirements, onboarding, allocation, and team roll-off schedules across the engagement lifecycle.
Conduct performance reviews, mentor junior delivery staff, and provide continuous coaching and career development opportunities for team members.