Delivery Customer Service Specialist

BREAKAWAY RETAIL ENTERPRISES•Gardner, MA

4d•Onsite

About The Position

The Delivery Customer Service Specialist serves as the primary point of contact for customers regarding deliveries, providing exceptional service and support throughout the delivery process. This role is responsible for coordinating delivery communications, confirming schedules, maintaining accurate customer records, assisting with administrative and compliance tasks, and supporting the delivery management team. The ideal candidate is highly organized, customer-focused, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Requirements

Exceptional Customer Service skills
Organizational & Time Management Skills
Administration skills (i.e. computer entry, meeting coordination; routine follow-up)
Attention to detail.
Record keeping skills.
H.S. diploma or equivalent is required, and some advanced learning is preferred.
Previous office and/or customer services experience is required.
Microsoft Office Suite experience required.
Ability to learn various inventory and dispatch tracking software programs.

Responsibilities

Answers all incoming calls and resolves the customer questions or routes them to the appropriate store, service or delivery personnel.
Confirm and correspond daily deliveries with customers in support of delivery manager
Verify customer contact information in operating and dispatch systems.
Reviews & posts positive survey responses on the bulletin boards in the warehouse & follows up with customers on the negative feedback.
Receives & distributes mail in Gardner facility
Orders office supplies and maintains inventory for Gardner staff
Maintains a clean and safe work environment including working with drivers to maintain first aid kits in all vehicles (i.e. Penske & Manny’s)
Works closely with the Delivery Manager in coordination of the topics to discuss for delivery team meeting & sends minutes to Wilbraham & Claremont to discuss with their teams
Assists employees with Paylocity issues (once trained)
Assist with distribution of uniforms and other company apparel
Tracks DOT expiration dates and schedule DOT appointments
Administers journal entries into Paylocity in support of Delivery and Fleet/Warehouse Managers
Perform housekeeping issues. Supervise outside custodial services.
Other duties as assigned.