Delivery Coordinator - Spring Dance Hot Tubs

Leslie's Pool Supplies•Jamison, PA

14h

About The Position

Spring Dance Hot Tubs, a Leslie's company, is a well-established dealer in the hot tub industry with over 25 years of experience and is the oldest exclusive hot tub dealer in the Philadelphia, PA region. They specialize in selling hot tubs, swim spas, saunas, and backyard accessories, featuring brands like Hot Spring®, Caldera®, and Freeflow®. The company prides itself on its Service and Water Valet teams, ensuring a seamless and satisfying customer experience. The Delivery Coordinator plays a crucial role in initiating and managing the delivery and installation process, working closely with sales, third-party partners, and customers to ensure all requirements are met and expectations are exceeded.

Requirements

High school diploma or GED required
1–3 years of dispatch, scheduling, or customer service experience
2+ years experience in high-volume customer service environments handling diverse inquiries and issue resolution
2+ years experience using CRMs, scheduling software, Outlook, and Microsoft Office applications
Strong attention to detail and excellent organizational skills
Ability to manage multiple systems and screens simultaneously (CRM proficiency required)
Strong written and verbal communication skills
Ability to thrive in a fast-paced, deadline-driven environment
Customer-focused mindset with strong service skills
Demonstrated ability to work collaboratively in a team environment
Tech-savvy with strong computer skills
Dependable, motivated, and eager to learn new systems and processes
Ability to adapt to a flexible schedule based on business needs

Nice To Haves

Experience in scheduling within a service or delivery-based industry preferred

Responsibilities

Collect and verify all required information to initiate delivery and installation, including sales orders, contracts, property measurements, documentation, and project-specific instructions.
Partner with Sales Representatives to ensure customer needs, preferences, and expectations are understood, feasible, and accurately documented.
Schedule the final installation appointment.
Coordinate and maintain detailed records of all project requirements, evaluations, and procedures with crane companies, contractors, electricians, delivery teams, and third-party partners.
Provide consistent, timely updates to customers regarding project status, maintaining excitement and delivering high-touch service.
Coordinate payment collection with customers, ensuring all payment or financing agreements are completed prior to delivery.
Prepare all customer-facing delivery documentation, including water care instructions, valet information, payment summaries, and specific delivery team instructions.
Review completed deliveries and follow up with customers to assess satisfaction, collect installation photos for marketing, and schedule service, valet, or shipping support.
Document, communicate, and resolve delivery issues in partnership with managers and delivery teams, identifying process improvements.
Schedule post-delivery follow-ups to ensure customer satisfaction.
Assist Service Coordinators with call center support, including answering phones, responding to service emails, and scheduling service appointments.
Provide remote product orientation and basic maintenance guidance to customers.
Greet walk-in customers at service headquarters and support point-of-sale transactions.
Maintain cleanliness of work areas and support general administrative office tasks.
Perform other duties as assigned.