Delivery/AOA Specialist

City Limits Subaru Keating•Buda, TX

2d•Onsite

About The Position

Delivery Specialists are responsible for familiarizing customers with the use of their new vehicles by explaining and connecting the cars technology and personalizing settings on the vehicle for individual customers.

Requirements

Car enthusiast
Detail oriented with customer service focus
Enthusiastic, thorough and dependable
Good interpersonal and communication skills
Works well with little or no supervision
Ethical Conduct with clean & neat appearance
Ability to multitask
High school diploma or GED
4 year clear driving record- No previous DUI history or moving violations
1 year automotive dealership experience
Advanced knowledge of new car technology
Valid driver's license is required
Willing to submit to a drug screen and background check prior to employment

Nice To Haves

Subaru enthusiast a plus

Responsibilities

Inspect sold vehicles to identify and physical concerns and make those on the back of the New Car delivery list
Make sure that cars receive a full tank of gas before customer departs with vehicle
Ensure each customer receives both sets of keys to their vehicle
Demonstrate the location and use of spare tire and tools
Attach the temporary license tag on the vehicle and describe the time frame for receiving hard plates
Review owner’s manual and warranty literature with the customer, emphasizing the diagrams identifying lights and buttons
Explain factory complementary maintenance
Thoroughly explain features and operation of controls for each vehicle
Assure that the customers phone is paired and operational via Bluetooth
Explain factory online and in-car accounts/profiles with the customer and assist customer with registration of their car and phone
Review location and hours of the service department, ascertain that first service appointment is set
Confirm that front carpet mat is properly installed
Assure that We-Owe form is properly filled out and that any defects needing correction are correctly documented
Confirm with customer the best time to set up appointments for the We-Owe items
Follow up with customers to schedule factory-required delivery appointments in-store and at home
Maintain delivery bay by sweeping and keeping the area free of debris
Return key boxes to make-ready department daily
Assist with physical inventory
Assist in maintaining key security
Perform various duties as needed; locate cars for dealer trade, follow salesperson to deliver vehicle, help fill in front lot