Deliver Driver / Team Lead

Nell Hills • Riverside, MO

12d • Onsite

About The Position

We are a locally owned furniture & home accessories retailer seeking an experienced Delivery Driver and Team Lead. The ideal candidate will have experience driving and operating a 26 ft box truck, performing home deliveries of large items like home furnishings, and possess strong leadership qualities. This role involves leading daily delivery operations, ensuring a white-glove customer experience, maintaining safety standards, and supporting warehouse operations. You will guide and coach delivery staff, coordinate with other teams, and contribute to training and development. This is a full-time salaried position with consistent weekly hours in a supportive, team-oriented environment with opportunities for growth and employee discounts.

Requirements

• Proven reliability, accountability, and a strong work ethic.
• Ability to lead, coach, and support team members constructively.
• Strong customer service and communication skills.
• Ability to lift, carry, and maneuver items weighing 75+ lbs regularly.
• Comfortable working in warehouse environments, delivery vehicles, and customer homes.
• Valid Class E License or above is required.
• Prior experience in delivery, warehouse operations, or furniture handling preferred.
• Must pass a pre-employment background check.
• Must successfully pass a Missouri Department of Transportation physical examination for DOT medical certification.
• Requires knowledge of safe moving and material handling practices, including proper use of dollies, hand trucks, pallet jacks, straps, sliders, and lift gates.

Nice To Haves

• CDL helpful but not required.

Responsibilities

• Lead daily furniture deliveries throughout the Kansas City metro area and beyond.
• Confirm correct items are loaded, transported, and delivered safely and on schedule.
• Support in-home placement, basic assembly, and care of customer property.
• Maintain white-glove delivery standards and customer-focused communication.
• Verify delivery photos are taken, uploaded, and orders are updated in Shopify.
• Coach and support delivery team members through daily feedback and hands-on instruction.
• Lead onboarding for new delivery staff through ride-alongs and supervised practice.
• Share product knowledge, furniture handling expertise, and best practices with the team.
• Confirm vehicles are fueled, clean, inspected, and ready for daily operations.
• Reinforce safe driving practices and proper use of all equipment and mechanical aid.
• Properly use tools like furniture dollies, floor dollies, hand trucks, pallet jacks, moving straps, furniture sliders, etc.
• Model and enforce PPE standards at all times including lift protocols and safe moving techniques.
• Inspect, clean, condition, and prepare all furniture prior to delivery.
• Identify and address minor cosmetic issues before items reach the customer.
• Support Monday Floor Moves with the Visuals and Design teams.
• Collaborate with Scheduling, Warehouse, and Design teams to keep operations running smoothly.
• Assist with receiving, staging, assembly, inventory counts, and end-of-day truck cleanout when not on deliveries.

Benefits

• Full-time salaried position with consistent weekly hours
• A supportive, team-oriented work environment where good people thrive
• Opportunities to grow in a leadership role within our delivery and warehouse operations
• Employee discount on furniture, home accessories, and more
• The chance to be part of a locally owned business that genuinely cares about its team and community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed