Deliver Driver - Service Representative Off-Site

Graybar•Minneapolis, MN

9d•$23•Onsite

About The Position

More than a job - a career. As a Delivery Driver, you will have face-to-face contact with customers as you deliver orders. You will safely drive a Graybar truck or van from the warehouse to each destination, providing on-time delivery and good customer service. You will be responsible for maintaining positive customer relations and passing along customer feedback, and even promoting services and products! One advantage of this role is that it is typically Monday-Friday during the day and you will be home each night. Graybar is an employee-owned company with comprehensive benefits and opportunities for learning and career development. In addition to being a primary Delivery Driver, this roll will require you to perform duties of a Service Representative Off-Site - which include: As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction. In this role you will: Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise Perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations Update knowledge of products through self-study and attending product training classes Assist in orientation of new or less experienced representatives

Requirements

Customer service skills
Ability to perform the physical requirements necessary to work in a warehouse environment; must pass pre-employment physical testing
Safely operate warehouse equipment and proper use of PPE
1+ years experience required driving a truck or trailer over 33,000 Gross Vehicle Weight (GVW) or trucks equipped with a boom or forklift with self-unloading capabilities
Must have a valid driver's license issued by his/her state of residence appropriate for type of vehicle
Must be able to pass DOT medical exam and Commercial Motor Vehicle Certification
Minimum 1 year experience required
Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs
Knowledge of warehouse procedures and security regulations
Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact
Communication, administrative, and computer skills
Ability to work under general supervision and work cooperatively with other branch personnel
Ability to successfully complete all Company training designed to comply with regulatory requirements

Nice To Haves

2+ years experience preferred
4 year degree preferred

Responsibilities

Help determine best routes for delivery to meet customer expectations
Deliver products to Graybar customers while providing excellent customer service
Load and unload trucks using warehouse equipment such as forklifts and pallet jacks
Inspect vehicle and supplies
Safely operate vehicle at all times
Maintain proper truck logs
Work a local route – no overnights or weekends away
Never text and drive
Take an active role in selling Company goods and services
Fill customer merchandise requirements, including the counter, using knowledge of products sold
Suggest selections that meet customer needs
Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance
Perform all shipping, receiving, and inventory maintenance duties
Evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise
Perform Delivery Driver duties as needed
Operate a light van or delivery vehicle to deliver customer orders
Ensure that customer orders are delivered to meet customer expectations
Update knowledge of products through self-study and attending product training classes
Assist in orientation of new or less experienced representatives

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Enjoy our Disability Benefits at no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program.
Reach your career goals with our Educational Reimbursement and Career Development Programs.
And More Perks that support your well-being and career growth.