Delinquency Control Specialist I

Transportation Federal Credit Union•Alexandria, VA

25d

About The Position

The Delinquency Control Specialist I helps preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Handles repossessions, negative shares, and e-OSCAR transactions. Department: Risk Management Classification: Non-Exempt

Requirements

One to three years of similar or related experience.
A high school education or GED.
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Must have good communication skills (verbal and written). Proficient in using general office equipment such as computers, copiers/scanners, and calculators. Familiar with MS Office software (Word and Excel).

Responsibilities

Contacts delinquent accounts by phone and mail following to set schedules; takes appropriate action to bring current.
Achieves goals for collections of all 30 day delinquent accounts assigned.
Achieves goals for collections of all 60 day delinquent accounts assigned.
Achieves goals for collections of all 90 day delinquent accounts assigned.
Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
Informs management of trends in loan underwriting contributing to delinquent/ charged-off loans and potential underwriting problems.
Maintains accurate files and reports on all collections and recovery activity.
Updates and maintains credit reporting systems.
Ensures that collection activity is both within credit union policy and all relevant regulations.
Adheres to credit union policies and procedures; stays knowledgeable of and complies with applicable laws and regulations, including BSA/AML and OFAC.
Perform other duties as assigned.