Delinquency Control Counselor-10/13 (PHX)

TEKsystems • Scottsdale, AZ

10d • $21 - $21 • Hybrid

About The Position

Responsible for managing and servicing past-due Consumer Loan and Credit Card accounts during the first 30 days of delinquency. Works directly with members to identify payment solutions, provide financial counseling, and help restore accounts to good standing while minimizing risk and loss to the Credit Union. Ensures all collection activities are conducted in compliance with applicable federal regulations, state laws, and Credit Union policies. Delivers exceptional member service by balancing collection efforts with empathy, professionalism, and relationship-building.

Requirements

• Customer Service Excellence
• Strong Verbal and Written Communication
• Relationship Building & Member Engagement
• Financial Counseling & Problem Solving
• Negotiation & Conflict Resolution
• Collections & Account Management
• Call Center Operations
• Time Management & Multitasking
• Attention to Detail
• Regulatory Compliance

Responsibilities

• Manage and service past-due Consumer Loan and Credit Card accounts during the first 30 days of delinquency.
• Identify payment solutions for members.
• Provide financial counseling to members.
• Help restore accounts to good standing.
• Minimize risk and loss to the Credit Union.
• Ensure all collection activities comply with federal regulations, state laws, and Credit Union policies.
• Deliver exceptional member service by balancing collection efforts with empathy, professionalism, and relationship-building.

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed