Delicatessen Department Manager

Hy-Vee, Inc.•Davenport, IA

2d•Onsite

About The Position

As the Delicatessen Manager at Hy-Vee, you’ll lead one of our most visited departments, setting the standard for freshness, quality, and customer experience. From managing your team and overseeing daily operations to analyzing sales and planning promotions, your leadership shapes what customers find and feel every time they visit the deli. If you’re a natural leader who takes pride in a well-run department, loves developing a team, and thrives in a fast-paced food environment, this role is a great fit for you.

Requirements

Deliver outstanding customer service and inspire your team to do the same
Lead, motivate, and develop a team in a fast-paced food service environment
Solve practical problems and make sound decisions with a variety of variables
Use basic math skills, including fractions, decimals, and percentages
Communicate clearly in writing and verbally with customers, employees, and vendors
Handle confidential information, including employee compensation, sales data, and inventory reports, with discretion
High school diploma or equivalent required
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
Continuously stand and walk on hard surfaces for extended periods
Ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)
Work in cooler or freezer environments for extended periods
Ability to safely use sharp knives and blades to cut, trim, or grind product
Ability to operate a cardboard baler or compactor
Perform repetitive motions associated with dough mixing, scaling, and proofing
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Nice To Haves

One or more years of related work experience preferred

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability
Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example
Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one
Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed
Coordinate scheduling, daily work plans, and department goals in partnership with store leadership
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping
Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink
Understand and troubleshoot department equipment and coordinate maintenance as needed
Conduct department inventory and manage product pre-orders
Maintain compliance with Hy-Vee’s dress code, hygiene standards, and all company policies
Assist in other store areas and take on special projects as needed