Deli Shift Supervisor

Good Food Holdings Companies • Santa Cruz, CA

18h • $19 - $26 • Onsite

About The Position

New Leaf Community Markets, a cooperative founded in 1985, emphasizes sustainable, locally-produced food and a farm-to-table approach. Their mission is to be a purveyor of good, focusing on natural foods, staff well-being, community, and environmental responsibility. They strive to create an open, caring, trusting, and fair atmosphere where staff can thrive and differences are celebrated. The company offers an inclusive, friendly environment with inspired individuals who are passionate about people, food, and community.

Requirements

• Previous customer service, food service, retail or grocery experience required.
• Previous supervisory or management experience required.
• Entry level to high level proficiency with MS Office.
• Working knowledge with POS, inventory or other retail specific software required.
• Basic ability to read and interpret documents required.
• Basic math and computation skills required.
• Skills to read, understand and follow through on verbal and written instructions.
• Skills to exercise good judgment at all times.
• Should have the ability to speak, read and understand English.

Nice To Haves

• Knowledge of retail Deli / Prepared Foods department highly preferred.

Responsibilities

• Partners with management in daily supervision of department operations and staff, including customer service, department conditions, merchandising, food safety, work safety, and communication.
• Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge.
• Provides exceptional customer service and contributes to a positive and collaborative team environment.
• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store.
• Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Demonstrates ability to manage own time and models a flexible work style.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department.
• Represents company values.
• Works cooperatively and positively with fellow team members.
• Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
• Conserves company resources.
• Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
• Contributes to store cleanliness, maintains equipment.
• Informs store/department management of any problems.
• Observes all company rules and policies.
• Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Oversees department in the absence of department management team.
• Guides the work of department clerks, including planning and assigning work, ensuring quality standards, training and coaching staff and overseeing their productivity.
• Partners with department management team to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Partners with department management team to execute training programs for all areas of department.
• Demonstrates ability to adapt approach to different learning styles among staff.
• Maintains awareness of current ads, promotions, holidays and events.
• Plans for weekly ads, events and holidays using tools and reports.
• May participate in other activities, such as inventories, scheduling and performance reviews.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Maintains professional vendor relationships.
• Ensures customer special orders are accurately placed and delivered.
• Prepares Deli department for store opening and closing.
• Prepares, cuts, wraps, weighs, tares, prices and presents Deli department products.
• Stocks and maintains Deli cases, stations and displays.
• Processes customers’ made-to-order items accurately and expeditiously.
• Assists with food preparation and production.
• Stocks, rotates and faces products with attention to product quality and expiration dates.
• Receives and unloads merchandise; checks quality, count and condition.
• Communicates any issues to management and merchandising team.
• Maintains accurate pricing and signage that meet merchandising standards.
• Demonstrates familiarity with products in department and general understanding of culinary terminology, product labelling and common dietary restrictions, with willingness to continue learning.
• Follows company procedures for processing invoices, transfers and credits.
• Handles damaged and spoiled product according to company policy.
• Maintains cleanliness, organization and rotation of all areas, products and supplies.
• Notifies department manager or Manager on Duty (MOD) of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
• Performs other tasks and duties as assigned.

Benefits

• Comprehensive medical, dental, vision, and 401k at 28 hours a week.
• Great earning potential with the opportunity for growth within our family of brands
• Paid Parental Leave available
• Lifestyle Scheduling
• Public Transport Benefits
• Paid Community Service Hours
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed