Deli Night Lead

Festival Foods•West Allis, WI

9d•Onsite

About The Position

Join our Festival Foods team as a Deli Night Lead! This is a full-time position where you will play a crucial role in food preparation, cooking, and guest service within our retail grocery store environment. As a Deli Night Lead, you will inspire and lead a dedicated team to provide outstanding guest service and support daily deli operations. In this role, you’ll manage product quality, oversee inventory, and ensure a clean and welcoming department for guests. You’ll also have the opportunity to mentor and train associates while contributing to the overall success of the deli department.

Requirements

Ability to motivate, lead, and train a diverse team in a fast-paced environment.
Ability to interact with guests in a tactful and effective manner, addressing concerns and ensuring guest satisfaction.
Strong oral and written communication skills for coaching, reporting, and managing a diverse team.
Solid understanding of deli operations, inventory management, and merchandising, with the ability to make timely decisions.
Thorough understanding of safety procedures and ability to apply on-the-job safety training.
Lifting and carrying up to 50 pounds on an occasional basis, and pushing carts of up to 200 pounds.
Full range of upper body motion.
Ability to stand for most of the shift.
Ability to work at a fast pace.
May be exposed to extreme temperatures including kitchens, coolers, freezers, and sales floor.
Prior food service leadership experience in fast food, as a line cook, prep cook, or retail leadership experience in a grocery kitchen environment.

Responsibilities

Lead and coach evening deli associates, ensuring they consistently deliver excellent service and follow company expectations.
Partner with the Deli Assistant Department Manager to manage daily operations.
Oversee the quality and freshness of deli products by managing self-service and service cases, monitoring the hot bar and salad bar, and maintaining accurate stock levels.
Address guest concerns and resolve issues to maintain guest satisfaction, and ensure all requests are fulfilled, including special orders for early morning shifts.
Manage deli operations including inventory, pricing, and merchandising, ensuring all tasks are completed according to company standards and helping meet sales and profitability goals.
Contribute to the cleanliness and sanitation of the department and ensure that food safety protocols are followed, including maintaining logs and monitoring proper storage techniques.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Other duties as assigned.

Benefits

15% off grocery purchases for you and your immediate household.
Weekly Pay
Premium Pay on Sundays and select holidays for part-time associates.
Time and a half on Sundays and select holidays for hourly full-time store associates.
Two-Week Advanced Scheduling
Vision Insurance
Two Dental coverage options
3 weeks of paid parental leave
Fitness reimbursement program
EAP (Employee Assistance Program)
LEAPCare Care Coaches
401(k) plan
Annual discretionary match for 401(k)