Deli Manager

Albertsons•Gilbert, AZ

4d•Onsite

About The Position

The Deli Manager directs the operation of the service deli, including supervising and training personnel. This role involves ordering merchandise and ensuring customer service, product quality, freshness, safety, and selection. The manager champions Company and Division customer service programs, handles customer relations, and promotes Albertson's philosophy of personalized service. Key duties include supervising daily functions, conducting inspections to ensure compliance with product standards, assisting with all service deli tasks like receiving, cleaning, preparing, cooking, slicing, and packaging. The manager is also responsible for implementing promotional displays, controlling shrink and expenses, completing and monitoring daily paperwork, maintaining records, and managing inventory to ensure adequate levels and prevent the sale of out-of-code products. This position requires maintaining and organizing the service deli work area, cooler, and freezer, ensuring proper merchandising, complying with retail labeling laws and health/food safety standards, and handling re-worked and reduced-to-clear items. Customer interaction includes taking special orders, making product suggestions, suggestive selling, and intercom announcements. The manager ensures cleanliness and sanitation of the sales floor, work areas, equipment, and retail cases, assists with incoming calls, resolves customer complaints, and reports to the Store Director. Additionally, the role involves implementing emergency procedures, scheduling associates, ensuring proper training, monitoring performance, and maintaining confidentiality. All job duties must be performed safely, accurately, and with honesty and integrity.

Requirements

Working knowledge of all job duties within the Service Deli Department including food preparation and cooking.
Strong communication skills.
Good leadership and interpersonal skills.
Proven ability to manage people.
Ability to maintain composure in dealing with customers and co-workers.
Ability to work quickly.
Knowledge of employment laws and workplace practices.
Good understanding of Company practices and Service Deli Department policies and procedures.
Ability to judge and react to business activity.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.
Manual dexterity and good eye-hand coordination are necessary.
Mental alertness is necessary to ensure safe and accurate completion of work activities.
Knowledge of basic mathematics and weights and measures.
Knowledge of taste, content and perishability of products, safety and sanitation procedures and department policies and procedures.
Good attendance is required.

Responsibilities

Champions Company and Division customer service programs to meet or exceed Division customer service goals.
Handles customer relations in a positive manner, including effective resolution of customer complaints.
Promotes Albertson' philosophy of personalized service in the service deli.
Supervises the day to day functions of the service deli.
Conducts daily inspections of all service deli sections and initiates corrective measures to ensure compliance with product quality, rotates products, maintains in stock conditions, code date standards, temperature, sanitation and safety.
Assists with all service deli duties such as: receiving, cleaning, preparing, cooking, slicing and packaging.
Implements effective promotional and seasonal displays.
Controls shrink and expenses.
Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs.
Maintains records on ad items.
Orders, checks, receives and controls inventory to ensure adequate proper inventory level, product quality and freshness and to prevent the sale of out of code product.
Takes periodic inventories, processes administrative paperwork and maintains accurate department records.
Maintains and organizes service deli work area, cooler and freezer.
Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
Complies with retail labeling laws, federal and state regulations and Company policies.
Follows Company policy in handling re-worked and reduced-to-clear items.
Complies with all federal, state and local health and food safety standards.
Handles customers relations.
Assists customers by taking and filling special orders.
Makes product suggestions and engages in suggestive selling.
Makes intercom announcements.
Ensures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail cases.
Assists with answering and responding incoming calls appropriately.
Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
Assists with implementing emergency procedures in the event of equipment and computer software failure.
Schedule service deli associates to ensure adequate coverage and service levels.
Ensures that all associates are trained and instructed in the proper performance of work duties.
Monitors associate performance and reports observations to the Store Director.
Reports associate complaints to the Store Director and assists with resolution.
Maintains confidentiality concerning associates, store sales and other Company information.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties.