Deli Lead

WORLD FOODS LLC•Portland, OR

8d•$21 - $21•Onsite

About The Position

World Foods is seeking a Deli Lead to join their team. This role is responsible for ensuring all deli activities are efficient, adhere to safety and health codes, and providing support and guidance to team members. World Foods is a family-owned specialty market in Portland, OR, known for its full-service Mediterranean deli, meat & seafood department, curated beer & wine selection, local produce, and a focus on international foods. They aim to offer inspiring products and house-made foods in a warm and friendly environment, prioritizing hospitality and unique selections.

Requirements

Minimum of one year working in a similar environment.
Minimum of one year of experience in a similar/like role.
Solid Professional Experience.
Strong Customer Service: You know what it takes to foster strong customer relationships and consistently utilize these skills to satisfy and delight customer requests that encourage repeat business and customer loyalty.
Strong Leadership Skills: You consistently model professional behavior and provide on the spot coaching and training to employees in a way that strengthens their individual skills and the strength of the overall team.
Detail-Oriented Strategist: You’re able to focus on the small details while keeping your eye on the bigger picture.
Multi-Tasker: You are prepared and able to handle multiple requests, questions, and concerns simultaneously and you naturally prioritize which item needs to be resolved first.
Strong People Skills: You absorb and process what you hear and see quickly and communicate relevant information in a manner that is readily understood by the intended audience.
Solution Oriented: You receive feedback about your behavior and performance in a professional manner and effectively work to solve the challenges that were brought to your attention.
Change Management: Though you’re able to see the quickest way to solve a problem, you also understand that change takes time and you exhibit an appropriate level of patience when making change.
Linguistic Abilities: You’re able to write, read, speak, and understand English.
Dependable: You are consistently on time and prepared for your shift. You follow the appropriate procedures to communicate call outs. You provide a strategy for the deli Team for call outs.
Must be 18 years of age.
Previous experience in a customer service role is preferred.
Must possess exceptional customer service, listening, speaking, and social skills.
Demonstrate respectfully speaking to a large group of staff or customers.
Knowledge of basic math skills is preferred.
The ability to read, write, understand, and speak English is required.
Ability to complete kitchen logs, necessary computer documents and to provide solutions in a positive manner for the team.
The ability to read, count, and write to accurately complete all documentation.
Must possess a valid Food Handlers’ card and follow store guidelines for safety.
Be able to stand, bend, kneel, crouch, crawl, and climb.
Use full range of motion and fine motor skills.
Be able to pick up, carry, and place items of up to 50 pounds.
Be able to identify audible and visual cues and respond to those cue.
High School Diploma or GED equivalent.
Minimum of 2 years experience in a deli or food service environment.
Experience with food preparation, handling, and storage.
Experience in customer service and sales.
Experience operating a cash register and handling transactions.
Experience with inventory management and ordering.
Excellent customer service skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Ability to multitask and prioritize tasks in a fast-paced environment.
Ability to maintain a clean and organized work area.
Knowledge of food safety regulations and procedures.
Ability to operate deli equipment (slicers, scales, etc.).
Basic math and problem-solving skills.
Ability to stand for extended periods of time and lift up to 50 pounds.

Responsibilities

Ensure the deli venues are opened, operated, and closed properly.
Provide effective and on-the-spot coaching to employees.
Work venues and support deli team members with deli roles and effectively perform the functions of that venue when needed.
Ensure that all deli work is done in accordance with, and adheres to, company guidelines as well as state laws and regulations.
Proactively rotate deli items to ensure product sold is of the highest quality.
Work in conjunction with deli employees to ensure that breaks and lunches are covered in a manner that doesn’t negatively impact deli coverage.
Work in conjunction with deli staff to stock and arrange deli items in visually pleasing manner.
Work in conjunction with supervisor to ensure merchandise is appropriately processed, invoices are audited and products are correctly organized and labeled.
Proactively monitor pricing and labels to ensure clarity and consistency.
Work in conjunction with deli employee to maintain a clean front facing (deli case) and back facing (freezer, kitchen, warehouse shelving, etc.) work environment.
Promote work place safety by using machines, carrying items, and moving items in a manner that is safe.
Work in conjunction with supervisor to review, revise, and implement work-flow improvements.