Deli/Dept Leader

Kroger•Yuma, AZ

4d•Onsite

About The Position

The Deli/Dept Leader's primary responsibility is to foster an uplifting and friendly customer experience by providing exceptional service that satisfies and exceeds customer expectations. This leadership role also involves interviewing, training, evaluating performance, rewarding, and coaching associates. The leader is expected to uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication/customer service skills
Knowledge of basic math
Ability to handle stressful situations
Ability to lead other associates
Flexibility in work schedule
Successful completion of basic and supervisory skills
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential functions of this position with or without reasonable accommodations

Responsibilities

Establish an uplifting work environment that allows associates to feel valued, appreciated, and engaged
Empower associates to create a simple, fresh and inspired shopping experience for every customer
Prioritize and plan work activities by using time efficiently
Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
Communicate the company, department, and job-specific information to associates including information from board meetings and huddles
Ensure new associates are properly oriented to the department and understand the benefits of working
Be committed to the company's customer and associate promise
Support the Customer 1st team
Delegate work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
Consistently be on time for work and meetings and ensure responsibilities are covered when absent
Execute on all action plans and daily priorities including performance goals and best practices
Adhere to all food safety regulations and guidelines
Reinforce safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
Stay current with present, future, seasonal, and special ads
Promote corporate brands to customers and ensure associates are educated
Manage the scheduling of Deli associates to provide adequate department coverage to meet customer demand
Provide appropriate, actionable feedback to help teams and individuals grow
Help associates identify how their work aligns with key store initiatives
Clearly and consistently communicate store and department priorities and goals, and recognize progress toward those goals
Maintain/explain to others knowledge of products to allow associates and customers to have all resources necessary
Create/execute sales promotions in partnership with store management
Monitor/control supply expenses for the department to allow associates and customers to have all resources necessary
Assist store management in preparing the store/department budget and conducting profit and loss reviews
Take appropriate action on all financial reports
Develop/implement a department business plan to achieve desired results
Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates