Deli/Dept Leader

Kroger•Phoenix, AZ

1d•Onsite

About The Position

The Deli/Dept Leader is primarily responsible for creating an uplifting and friendly customer experience through exceptional service, highly satisfying each customer's needs and exceeding their expectations. This leadership role also involves interviewing, training, evaluating performance, rewarding, and coaching associates. The leader is expected to demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication/customer service skills
Knowledge of basic math
Ability to handle stressful situations
Ability to lead other associates
Flexibility in work schedule
Successful completion of basic and supervisory skills

Responsibilities

Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
Empowering associates to create a simple, fresh and inspired shopping experience for every customer
Prioritizing and planning work activities by using time efficiently
Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
Communicate the company, department, and job-specific information to associates including information from board meetings and huddles
Ensure new associates are properly oriented to the department and understand the benefits of working
Being committed to the company's customer and associate promise
Supporting the Customer 1st team
Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
Executing on all action plans and daily priorities including performance goals and best practices
Adherence to all food safety regulations and guidelines
Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
Staying current with present, future, seasonal, and special ads
Promoting corporate brands to customers and ensuring associates are educated
Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand
Providing appropriate, actionable feedback to help teams and individuals grow
Help associate identify how their work aligns with key store initiatives
Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals
Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary
Creating/executing sales promotions in partnership with store management
Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary
Assisting store management in preparing the store/department budget and conducting profit and loss reviews
Taking appropriate action on all financial reports
Developing/implementing a department business plan to achieve desired results
Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults