Deli CMS Lead

GSO • Naples, FL

16h

About The Position

The Deli CMS Lead supports the Deli Department Manager in delivering an exceptional guest experience and keeping the department running effectively. The role helps lead, teach, and coach team members; maintains department standards; and steps in as acting manager when needed. It reports to the Deli Department Manager and reflects a culture of leadership, hospitality, excellence, and teamwork.

The position requires a flexible schedule, including weekends, days, evenings, and holidays. Work involves extended periods standing or walking, repetitive hand and arm movements, bending and reaching, handling loads up to 50 pounds, and exposure to extreme temperatures. The role requires use of department tools and equipment and approved head coverings and personal protective equipment.

Requirements

• At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills and the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be at least 21 years of age.
• Ability to perform repetitive hand and arm movements, grasp, bend, and reach; lift, push, or pull up to 50 pounds; and work in extreme temperatures.
• Ability to stand or walk for extended periods, including up to 4 hours without a break or as required by law.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

Nice To Haves

• Associate’s degree in business, retail management, or a related field, or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Assist in maintaining accurate inventory levels, minimizing shrink, and supporting ordering processes.
• Serve as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Use available technology to perform job tasks.
• Teach and coach team members and support their development.
• Step in as acting manager when needed.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed