Deli Clerk

SACRAMENTO NATURAL FOODS CO-OP • Sacramento, CA

just now • $19 - $24 • Onsite

About The Position

The Deli Clerk is responsible for providing consistently phenomenal customer service, creating delicious made-to-order food and beverages for customers, and maintaining attractive displays of products. This position upholds Co-op standards including genuine customer service, department conditions, safety, productivity, and other workplace conditions in a manner that upholds the values of Sacramento Natural Foods Co-op and the co-operative identity.

Requirements

• Customer Service experience.
• Read and comprehend simple instructions, short correspondence and memos.
• Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
• Effectively present information in one-to-one and small group situations to employees and customers.
• Add and subtract two digit numbers and to multiply and divide with 10’s and 100’s mentally.
• Perform these calculations using units of U.S. currency and weight measurement, volume and distance.
• Read and follow standard recipe.
• Measure, mix, and prepare raw ingredients according to company specifications and recipes.
• Apply common sense understanding to carry out detailed written or oral instructions.
• Deal with problems involving a few concrete variables in standardized situations.
• Prioritize work tasks, multi-task, and maintain focus.
• Use Email, website, and time clock software proficiently.
• High school diploma, GED, or equivalent certificate.
• Problem Solving: Identify and resolve problems in timely manner.
• Customer Service: Manage difficult or emotional customer situations. Communicate respectfully at all times. Respond promptly to customer needs. Respond to requests for service and assistance.
• Attendance and Punctuality: Consistently report to work and arrive on time. Arrive at meetings and appointments on time.
• Dependability: Respond to management direction. Commit to meeting department goals and expectations. Complete tasks on time.
• Quality: Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor own work to ensure quality.
• Quantity: Meets and strive to increase productivity standards. Completes work in timely manner. Works quickly and accurately with a sense of urgency.
• Safety and Security: Use equipment and materials properly. Protect the safety of self, co-workers, and Co-op patrons at all times. Report any potentially harmful equipment or situations to supervisors without delay. Report safety-related accidents and incidents to a manager immediately. Operate equipment properly and in a safe manner that will not lead to injury of self or others. Follow all safe food handling guidelines as required by local, state, and federal laws.
• Stand for extended periods of time.
• Use hands to grasp, handle, and feel.
• Reach with hands and arms.
• Walk, climb, balance, stoop, squat and kneel.
• Lift and move up to 30 pounds.
• Talk and hear.
• Taste food.
• Close vision, distance vision, peripheral vision, and depth perception.

Nice To Haves

• Interest in learning or experience working within natural foods retailers and/or cooperatives.
• Previous experience in high-volume food production.

Responsibilities

• Upholds all Co-op policies, procedures, and expectations.
• Exceed our customers’ expectations for service and provide a welcoming environment for all people and diverse backgrounds in accordance with the Co-op’s customer service standards.
• Model, provide, and ensure customers receive prompt, friendly, and courteous services in a professional manner that markets our cooperative advantage.
• Maintain a calm and friendly demeanor with all customers and in all situations.
• Ensure that product displays are maintained, full, clean, and attractive at all times.
• Produce food products that meet our standards of quality and quantity as defined by SNFC.
• Fulfill customer orders and serve all food items in a timely and efficient manner while following department procedures for pricing, packaging, and weighing.
• Consistently replenish products to ensure freshness and visibility.
• Help customers make product selections by answering questions and providing information about ingredients in all food items.
• Be willing to taste all food products produced by food service and follow department procedures for tasting.
• Ensure accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Maintain a working knowledge of all menu items, ingredients, vendors, and products in all Food Service areas.
• Follow proper procedures for price changes, handling new products and signage.
• Maintain a working knowledge of products and supply back stock, informing management team of shortages.
• Check all hot and cold food temperatures in compliance with food safety standards.
• Maintain all documentation (logs, checklists, etc.) for each station.
• Prioritize time to ensure that prep work, stocking, cleaning, dishwashing, and customer service are handled efficiently.
• Assist in bussing duties as needed, keeping dining and patio areas clean and cleared of dishes and well stocked with supplies.
• Clean and maintain work areas, including floors, facilities, utensils, and equipment; collect and place garbage, recycling, and compostable items in designated containers.
• Assist with all cleaning, dish washing, and other assigned food service duties.
• Follow department procedures for processing known loss, invoices, special orders, and transfers.
• Rotate all product using first in, first out (FIFO).
• Use equipment safely and properly in accordance with training for that specific equipment, and only use equipment you have been trained to use safely.
• Check chemical sanitation levels (PPM) on dish machine, sanitizer buckets, and report all discrepancies to management.
• Properly handle all chemical and sanitation products.
• Assist with any and all food preparation including baking and dishwashing when needed.
• Adhere to scheduled shifts and be ready for work when shift begins.
• Wear proper clothing in accordance with the Sacramento Natural Foods Co-op and department Dress Code during shift, including apron and nametag.
• Maintain accurate and attractive signage within the department.
• Keep the department orderly and clean.
• Assist in inventory counts, storewide cleaning, and other projects as needed.
• Attend meetings and events as requested.
• Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
• Demonstrate support for the cooperative values and principles daily.
• Perform other duties and work in other departments as assigned.
• Know and uphold the Employee Handbook consistently.
• Must be available to work hours based on the needs of the business and their department.
• Maintain and update California Food Handler’s Certification as requested by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED