Deli Clerk - BU

North Coast Co-op•Eureka, CA

6h•Onsite

About The Position

The Deli Clerk is responsible for providing an exceptional shopping experience and a friendly and welcoming environment for all customers and co-workers. This role involves greeting and interacting with customers, assisting them in locating products, and ensuring prompt, helpful, and attentive service. The clerk prepares various hot and cold food items, including beverages, sandwiches, wraps, salad dressings, dips, and spreads, following established sanitation and food handling procedures. Key duties include aesthetically merchandising and stocking cases, shelves, and displays with fresh, high-quality product, ensuring all prepared food cases are clean, stocked, rotated, and appealing. The Deli Clerk also pulls expired product, processes special orders, maintains a clean and organized workstation, washes dishes, sanitizes equipment, manages backstock, and assists with receiving product deliveries. They are expected to learn about products, membership benefits, answer phones, and participate in cross-training and new employee on-the-job training as delegated by department supervision. Adherence to California Health and Safety Code requirements for sanitation and safe food handling is essential.

Requirements

Outstanding customer service and communication skills
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively
Knowledge and experience working in food service
Possesses SERV Safe or Food Handlers certification, or able to obtain within first month of employment
Ability to work accurately and quickly in a fast-paced deli and bakery environment to meet timelines and goals
Ability to operate all equipment necessary to perform the job
Knowledge and ability to work all service shifts, as needed
Ability to read and comprehend instructions and recipes; knowledge and understanding of dietary and measurement abbreviations
Analytical ability and proficiency in math
Ability to understand and adhere to all organizational and department rules, policies, and procedures, including those listed in the employee handbook, CBA, and Health and Safety guidelines
Ability to work on a variety of tasks simultaneously, prioritize and remain flexible
Works well independently but able to work closely and cooperatively with others
Strong attention to detail and organizational skills
Knowledge of natural foods industry
Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner
Can accept feedback openly without defensiveness
Accepts direction willingly and follows through with delegated tasks
Willing to accept and adapt to change
Maintain positive relationships with outside professionals and vendors
Maintain confidentiality
Ability to approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
Greet and interact with customers; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
Ensure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience
Maintain a calm and friendly demeanor with all customers and employees/co-workers in all situations
Investigate and respond to customer questions and requests promptly; escalate to appropriate member of management if unable to resolve directly
Follow established procedures to prepare hot and cold beverages, hot and cold sandwiches, wraps, salad dressings, dips, spreads and other items that can be made in the service area per shift and station duties and as assigned by Sr. Clerk and department management
Follow established procedures using proper sanitation and food handling to safely perform service production using the correct equipment; grab and go, cutting, wrapping, weighing, and packaging and pricing
Understand food allergies and special diets and able to assist customers in selecting appropriate foods and products
Aesthetically merchandise and stock cases, shelves, and displays with fresh, high quality product
Ensure all prepared foods hot and cold self-service and full-service cases are clean, stocked, rotated, and appealing to customers during entire shift per department standards
Pull expired product based on sell-by date, time and temperature guidelines and quality standards and record accurately by weight or quantity on spoilage sheet
Receive and process special orders
Check special orders board at the beginning of each shift and ensure that correct preparation and production are completed to fulfill orders timely
As delegated by department supervisor, assists in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks
Participates in cross-training by helping to train others on clerk position job functions and by learning to perform the job functions of other positions within your department
Maintain a clean and organized workstation throughout the shift
Wash dishware manually and through dish/sanitizer machine, following department and food safety procedures in production areas
Maintain dishwashing station and equipment in good condition and working order
Maintain department appearance, keeping the prepared foods areas clean, orderly, and organized including wiping down hot and cold self-serve and full-service cases, regularly face grab and go product, ensure signage is accurate and in good condition; request new signage if needed, clean shelves, displays and coolers; keep the floors clear of debris, sweep/spot mop, dust, empty compost, trash and recycling as needed
Maintain backstock and work area cleanliness; sweep and mop floors regularly, wash dishes, sanitize all equipment including countertops, knives, cutting boards; organize and properly store/rotate inventory
Receive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures
Learn to place orders from suppliers; place orders as assigned by supervisor
Perform all tasks, according to department procedure, accurately, efficiently, and free of errors
Perform tasks consistently at an acceptable rate and quality, as outlined by department supervisor
Organize time efficiently, prioritize, maintain focus, and stay productive
Achieve established goals and expected results for the department
Become familiar with the products we carry throughout all departments and where they are located throughout the store
Answer phones, routing calls to appropriate staff and taking messages as needed
Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently
Regularly check mailbox and/or email for important company communications and review posted memos
Assist in other departments, inventory counts, store-wide cleaning, and perform all other duties, as assigned
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code
Communicate and document any equipment maintenance and/or safety concerns to department management