Deli Clerk (FT) East Store

Bloomingfoods Co-op Market•Bloomington, IN

3d•Onsite

About The Position

The Deli Clerk (FT) at the East Store is responsible for providing the highest level of service to Bloomingfoods internal and external customers. This role involves efficiently and effectively performing daily duties related to receiving, stocking, selling, replenishing, food preparation, and serving customers in a retail environment.

Requirements

Outstanding customer service skills
Ability to stand for long periods of time
Ability to lift up to 50lbs, reach, bend, and climb
Willingness to work in coolers and freezers
Willingness to work outside in the elements
Regular, predictable attendance
Strong written and verbal communication skills
Attention to efficiency, detail, and accuracy
Familiarity with Windows 10 operating system

Responsibilities

Provide excellent customer service at all times, treating people fairly, consistently, and with respect.
Ensure efficient, informative, and friendly service according to established customer service vision and standards.
Use appropriate and professional language, behavior, appearance, and conduct with customers, vendors, and store personnel.
Educate non-member customers about the co-op business model, mission, values, and advantages of cooperative ownership.
Inspect incoming deliveries for damage, expiration dates, and quality, reporting issues to the Department Manager.
Unload, process, and sign for deliveries.
Stock displays according to established schematics.
Cull short-date, damaged, or low-quality items and follow established recording and disposal procedures.
Maintain well-organized displays, ensuring proper rotation, facing, and cleanliness of fixtures.
Maintain clean, sanitary, and well-organized storage areas and work spaces.
Operate dish machine and wash dishes and cooking equipment.
Ensure accuracy of price labeling and signage, reporting discrepancies.
Follow established systems for proper storage, handling, and backstock-to-shelf rotation of items.
Provide a friendly, engaging, and informative experience for every customer at the service counter.
Follow standard operating procedures to meet OSHA, health department, Organic, HAACP, COOL, and other relevant department standards.
Practice knife and equipment safety at all times.
Prepare in-house deli foods following established recipes.
Assemble and finish foods sent from the commissary for the food bar.
Prepare special orders for customer pick-up and delivery.
Ensure carts and baskets are available to customers.
Perform various cleaning and maintenance duties in retail, dining, office, food prep areas, and facility grounds.
Maintain restroom cleanliness and ensure adequate supplies.
Monitor cooler and freezer temperatures and report deviations.
Perform opening and closing procedures, including set-up, tear-down, cleaning, and security.
Participate in regular store inventories.
Follow co-op policies and procedures.
Take responsibility for the effectiveness of training and performance.
Perform other duties as assigned by management.
Attend regular staff meetings.
Provide effective communication to ensure productive, knowledgeable work teams.
Maintain open communication links with customers to address inquiries and feedback.
Stay informed of co-op and department news via staff bulletin board, Paycor accounts, and log books.