FT Deli Bakery Sales Manager (H)

Ahold Delhaize•Boone, NC

11d•Onsite

About The Position

This position's primary purpose is to support the management and duties of store operations to meet financial and sales goals. The role involves building associate and customer relations, promoting a strong culture in support of the Food Lion Strategy, and maintaining solid communication with the management team, all associates in the store, and throughout the organization. The manager will oversee the Deli Bakery HMS Department, including hiring, training, and developing associates, supervising their performance, and providing ongoing management and coaching to achieve productivity expectations. A key aspect of the role is to provide leadership and motivation to foster a culture reflective of the Brand Strategy and Culture, ensuring enthusiastic customer awareness with an emphasis on fast, easy, flexible, and friendly customer service. The manager will also be responsible for controlling store expenses, utilizing company tools for financial and operational management, ensuring department appearance, quality, variety, safety, and sanitation, and maintaining compliance with all regulations and guidelines.

Requirements

A high school graduate or equivalent preferred
Ability to lead and manage a team
Strong understanding of store operations and merchandising techniques preferred
Effective communication, customer service, and selling skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Nice To Haves

A high school graduate or equivalent preferred
Strong understanding of store operations and merchandising techniques preferred

Responsibilities

Manage the Deli Bakery HMS Department, including hiring, training and developing department associates
Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
Support the achievement of budgeted financial and operating results
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
Understand and utilize Average Cost Inventory System (ACIS)
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times
Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery HMS
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
Ensure compliance with local, state and federal regulations
Adhere to all company guidelines, policies and standard practices
Maintain security standards
Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
Control store’s expenses through proper ordering, care for supplies and equipment
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Must be able to meet the physical requirements of the position, with or without reasonable accommodation
Ensure LMS compliance for all Deli Bakery HMS Associate
All other duties as assigned