FT Deli Bakery Sales Manager (H)

Ahold Delhaize•Conway, AR

2d•Onsite

About The Position

The FT Deli Bakery Sales Manager (H) is responsible for managing the Deli Bakery HMS Department. This includes hiring, training, and developing department associates, supervising their performance, and providing ongoing coaching and formal performance appraisals. The role involves daily management of labor to achieve productivity expectations and fostering a positive culture reflective of the company's Brand Strategy. A key aspect of the position is to provide enthusiastic customer service, creating a positive shopping experience by offering solutions that meet or exceed customer expectations. The manager will also control store expenses through proper ordering and care of supplies and equipment, and utilize company tools such as financial reports, ACIS, scheduling, productivity, and ordering systems. Maintaining department appearance, quality, variety, workplace safety, food safety, and sanitation are crucial. The manager must ensure schedules are written to provide extraordinary customer service at all times and have a complete understanding of all management-related functions including scheduling, sales, projections, wage percent, interviewing, hiring, training, and company information. They will also be responsible for observing and correcting unsafe conditions, recording and reporting accidents, monitoring shrink, ensuring proper use of advertising and sales promotion materials, and adhering to all company guidelines, policies, and standard practices. Security standards must be maintained, along with a neat personal appearance. The role requires completing Computer Based Training (CBT), Training Packet, and Training Aid courses, and providing recognition and constructive counseling to associates. The manager must meet the physical requirements of the position and ensure LMS compliance for all Deli Bakery HMS Associates. Other duties as assigned.

Requirements

A high school graduate or equivalent preferred.
Ability to lead and manage a team.
Strong understanding of store operations and merchandising techniques preferred.
Effective communication, customer service, and selling skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to use technical information to solve problems.
Must meet minimum age requirements to perform specific job functions.
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation.

Nice To Haves

Strong understanding of store operations and merchandising techniques.
Ability to use computers and other communication systems required to perform job functions.
Ability to push or pull up to 2000 pounds using a pallet jack.
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
Pull or push up to 75 lbs. on occasion.
Stand 100% of the time with frequently walking short distances.
Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners.
Perform repetitive hand and arm motions.
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
Meet established volume activity standards for the position.
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
Have sufficient visual ability to checks, invoices and other written documents.

Responsibilities

Manage the Deli Bakery HMS Department, including hiring, training and developing department associates.
Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports.
Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation.
Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture.
Support the achievement of budgeted financial and operating results.
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations.
Control store expenses through proper ordering, care for supplies and equipment.
Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
Understands and utilizes Average Cost Inventory System (ACIS).
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times.
Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery HMS.
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
Observe and correct all unsafe conditions that could cause associate or customer accidents.
Record and report all associate and customer accidents in accordance with established Food Lion procedures.
Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses.
Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized.
Ensure compliance with local, state and federal regulations.
Adhere to all company guidelines, policies and standard practices.
Maintain security standards.
Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines.
Control store’s expenses through proper ordering, care for supplies and equipment.
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
Must be able to meet the physical requirements of the position, with or without reasonable accommodation.
Ensure LMS compliance for all Deli Bakery HMS Associate.
All other duties as assigned.