Food Service manager

Fresh Thyme Market•Rochester Hills, MI

6d•$21 - $30•Onsite

About The Position

Fresh Thyme Farmers Market is seeking a passionate and experienced Deli/Bakery Manager to lead our team. This role is responsible for overseeing all aspects of the Deli/Bakery Department, including staff management, sales, margin, and labor. The ideal candidate will have a strong background in retail grocery, particularly in deli and bakery operations, and a commitment to providing excellent customer service. Join us to be a part of a fast-paced, growing company dedicated to offering real people, real food at real affordable prices.

Requirements

High school diploma or equivalency degree.
Must have a minimum of 4 years professional experience.
Must maintain the highest level of customer service at all times.
Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment.
Must have the capacity to take initiative when problems arise.
Flexibility to adapt in a variety of situations.
Must have advanced attention to detail with the capability to prioritize and meet deadlines.
Excellent written communication and documentation skills.
Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management.
Must have knowledge with MS Office including Outlook, Word, and Excel.
Ability to multitask and have excellent organizational skills is essential.
Must be able to lead, support and contribute to team goals.
Ability to work varied hours/days as business dictates.
Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment.
Must have advanced knowledge of math, weights, and measures.
Demonstrate ability to analyze and interpret Company financial statements and results.
Must have skills working with all food service equipment such as knives, slicers, scales, and ovens.
Ability to follow and direct team to follow recipes, spec, and schematic.

Nice To Haves

Preferred 3-5 years grocery retail experience in deli/bakery department processes and procedures.
Previous experience in a natural foods industry is a plus.

Responsibilities

Prepares the weekly sales and labor projections for the Deli/Bakery Department in order to maximize sales and profits; ensures department operations are within the labor percent allowed.
Monitors and controls all costs and expenses; includes maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring ad displays.
Manages the Deli/Bakery Department staff including hiring, training, scheduling, coaching, and initiating required performance reviews; ensures staff is trained on all policies and procedures.
Oversees shift operations including writing and/or approving Department work schedules.
Ensures weekly flyer ads are in stock and ready for sale during business hours and that product for upcoming ads are ordered, in stock, and available for processing.
Stocks deli/bakery cases; includes presentation of product, facing, filling, and organization of all product items as set by the Deli/Bakery Department schematics as well as ensuring tag and pricing accuracy.
Ensures cleanliness of deli/bakery aisles, storage area, and work area for safety; includes cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from floor and sweeping.
Responds positively to customer’s inquiries and assists customers with purchases, information and product selection while working the deli/bakery counter; requires selling and cross selling of products.
Receives, inspects, and logs products for accuracy of shipment, temperature, and quality.
Monitors the rotation of all deli/bakery products paying particular attention to expired stock and discarding outdated or spoiled items.
Balances the deli/bakery general ledger and financial statements; responsible for all department margins.
Oversees pre-inventory preparation; includes back stock and assuring tags match products.
Manages department inventory control ensuring no out of stocks and/or over-stocks.
Uses knowledge of scales, weight measures, and tares to accurately weigh and label products; includes packaging and wrapping product and following the proper dating procedures.
Monitors that proper temperatures are being maintained at all stages during the production of deli, cheese, and bakery items.
Sustains a high level of product knowledge and product preparation.
Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times.
Other duties as assigned.