DELI-BAKERY/CLERK
About The Position
The Deli-Bakery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk supports the Customer 1st strategy and encourages excellent service while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk answers customer questions, provides product recommendations and samples, prepares and portions deli, bakery, and bistro items, and ensures products are fresh, properly packaged, labeled, stocked, and inventoried. The position uses department equipment according to company guidelines and follows food safety, quality, and workplace safety procedures. The clerk also reports discrepancies, equipment issues, accidents, and safety risks to management.
Requirements
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Must be at least 18 years of age.
Nice To Haves
- Retail experience.
- A second language, spoken, read, and/or written.
Responsibilities
- Promote trust and respect among associates.
- Create a welcoming environment and answer questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or make suggestions.
- Slice deli meats and cheeses to customer requests using proper equipment.
- Prepare deli, bakery, and bistro items to customer requests using proper equipment.
- Offer product samples and inform customers about department specials.
- Provide fresh products in requested portions to help prevent shrink.
- Recommend deli, bakery, and bistro items to customers.
- Use department equipment, including refrigerators, freezers, slicers, ovens, kitchen equipment, stoves, computerized scales, fryers, steamers, and food processors, according to company guidelines.
- Prepare food to company standards.
- Prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
- Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
- Follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
- Notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide direct support and assistance to minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
