System Integrity Specialist
About The Position
Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana with a team of over 2,200 dedicated employees. We provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions. Our goal is to deliver a superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. This role is for a Deficiency Sales Representative who is naturally outgoing, detail-oriented, and persistent. Ideal candidates are good at starting conversations and known for never taking no for an answer. This is not a typical inside sales role; you will be paired with an outside sales executive and will spend time in the office working with internal resources to accurately quote work, develop proposals, and communicate with customers by phone and email.
Requirements
- Hands on experience with fire alarm and or sprinkler systems
- Formal sales experience that goes beyond retail or hospitality, ideally selling a service
- Strong organization and time management skills, with the ability to juggle multiple quotes, follow ups, and deadlines
- Comfortable reading inspection reports and translating findings into clear next steps
- Proficient with Microsoft Outlook, Word, and Excel, with the mindset to learn new tools quickly
- Willingness to dive into platforms like HubSpot and ServiceTrade and self-teach as needed
- A genuine people-first approach, able to build trust with customers and internal teams
- Persistence, resilience, and comfort having direct, honest conversations when decisions need to be made
Nice To Haves
- Experience in life safety, fire protection, or another building services or route-based service business
- A track record of turning inspection findings into signed contracts and completed work
- Prior experience using HubSpot, ServiceTrade, or similar CRM and service management tools
- Experience partnering directly with outside sales, operations, and service teams to support shared revenue goals
- Familiarity with NFPA standards or local code requirements related to fire alarm and sprinkler systems
- Ability to get in front of customers, build rapport quickly, and stay top of mind without being pushy
Responsibilities
- Work with customers to build long-standing relationships.
- Collaborate with other departments, such as Operations, to ensure that the customer is getting our unique experience.
- Be the customer’s advocate and primary point of contact for questions and requests, connecting them with the right team members as needed.
- Review past inspection reports to accurately determine system deficiencies and work with customers to quote and service the system.
- Perform administrative duties such as writing and sending contract renewals, filling out proposals and forms, etc.
- Get out of the office to meet customers face-to-face, build rapport, and survey life safety equipment so that you can effectively quote and sell contracts.
Benefits
- Competitive Salary
- Performance-based bonuses
- Comprehensive medical, dental, and vision coverage
- Fidelity 401(k) plan with a company match
- Company-paid life insurance policy of $50,000
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
