Deductions Coordinator

Smithfield Foods • Suffolk, VA

9d

About The Position

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. The Supply Chain organization is seeking a detail-oriented and proactive Deductions Coordinator to support the company’s financial accuracy and recovery efforts. This role plays an important part in reviewing, validating, and processing customer deductions related to pricing, shortages, promotional activity, freight discrepancies, and other invoice-related variances. The Deductions Coordinator works closely with cross-functional teams—including Accounts Receivable, Sales, Customer Service, Logistics, and internal Supply Chain partners—to investigate claims, ensure proper documentation, and resolve issues efficiently. This is a fast-paced role requiring strong analytical skills, excellent communication, and a commitment to reducing financial leakage.

Requirements

• High School Diploma or GED and 2 years of relevant experience.
• Strong proficiency in Microsoft Office—especially Excel.
• Strong written and verbal communication skills.
• Excellent analytical, critical-thinking, and problem-solving abilities.
• Ability to manage multiple tasks, plan effectively, and prioritize workload.
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• Demonstrated ability to build strong working relationships and maintain a positive, team-oriented attitude.

Nice To Haves

• Bachelor's Degree preferred.
• Experience in deductions management, Accounts Receivable, customer claims, transportation, manufacturing, or warehousing preferred.
• SAP or other ERP experience is a plus.

Responsibilities

• Review, investigate, and validate customer deductions, including pricing disputes, shortages, damaged goods, freight discrepancies, and promotional claims.
• Research root causes and collaborate with internal partners to determine appropriate resolution, repayment, or recovery actions.
• Provide timely, cost-effective solutions that support company policies and financial accuracy.
• Work cross-functionally with AR, Sales, Customer Service, Logistics, and Supply Chain teams to reduce invalid deductions and improve processes.
• Compile and update deduction reports, summaries, and dashboards as requested.
• Adhere to departmental policies and ensure consistent communication with internal and external contacts.
• Support accurate and timely processing of credit/debit adjustments in alignment with established procedures.
• Perform other administrative duties as assigned

Benefits

• Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
• Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost.
• These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
• Our company invests in your future.
• We offer comprehensive training and professional development programs designed to help you reach your full potential.
• Our partnership with GUILD supports your continuing education with tuition assistance covering English language learning and various certificate programs, while our leadership development initiatives nurture high-potential talent.
• For those looking to build specialized skills, we offer apprenticeship programs that combine hands-on experience with focused learning.
• We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.
• Smithfield’s Education Reimbursement Program provides financial reimbursement to team members who want to further their formal education by obtaining a GED/High School Equivalency (HSE) Diploma or by pursuing an academic degree at an accredited college or university that is not a Guild learning partner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED