Deductions Analyst

Rinnai America Corp•Peachtree City, GA

About The Position

Creating A Healthier Way of Living Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities. Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai. What does a Deductions Analyst do at Rinnai? The Deduction Analyst supports the Cash Application and Accounts Receivable teams by independently and analytically reviewing, investigating, resolving, and reporting customer deductions, charge backs, and disputes. This role requires a highly analytical, independent, and curious mindset, with clear ownership for driving deductions through final resolution, whether through credit issuance, chargeback of invalid deductions, or alternative customer dispute resolution.

Requirements

Associates Degree with 5 years of experience in accounts receivable or collections
Advanced knowledge of Microsoft Windows, Excel and Word
Demonstrated analytical and problem-solving skills
Ability to work with teams and independently
Strong time management, planning and organizational skills
Ability to adjust quickly to new processes and procedures
Ability to work and make decisions independently in a fast-paced environment
Ability to proactively identify and resolve problems

Responsibilities

Independently review customer remittances and analyze deductions to ensure accurate classification and posting.
Take full ownership of assigned deductions and charge backs, actively driving each item through final resolution.
Perform detailed root cause analysis to determine the appropriate resolution path, including:
Issuing a customer credit when the deduction is valid and supported.
Charging back or disputing the deduction when it is invalid.
Identifying and executing alternative resolution approaches to resolve customer disputes while protecting company interests.
Proactively coordinate with Sales, Customer Service, Shipping, Pricing, and other departments to gather support, challenge invalid claims, and close open items.
Communicate status, risks, and resolution recommendations to the Finance Manager and escalate issues as required.
Drive/enter approved credits, rebates, and adjustments through completion, ensuring all required approvals are obtained in accordance with internal controls.
Identify recurring deduction drivers and recommend corrective actions to prevent future occurrences.
Support ad hoc analytical and cross functional projects in support of the Accounts Receivable team.