Deduction Specialist

REILY FOODS COMPANY•Elmwood, LA

1d•Onsite

About The Position

At Reily Foods Company, we have a passion for flavor and have been providing iconic foods and beverages that create meals and memories for over 120 years! Our products consist of New England Coffee, Luzianne Iced Tea, Blue Plate Mayonnaise, Swans Down Cake Flour, and Carroll Shelby Chili (to name a few) and can be found in retail locations around the country. The Deductions Specialist will be responsible for identifying, investigating, and resolving all client payment deductions or discrepancies and ensures all supporting documentation is collected. Process and clear valid deductions, dispute all invalid deductions, and collect all disputed amounts. Customer support for strategic customers which includes pricing management, reporting, and cross collaboration with other departments.

Requirements

3+ years experience in high level reconciliations and chargebacks
Ability to calculate, post, and manage necessary accounting figures and financial records
Analytical, detail-oriented, has a knack for trouble-shooting and multi tasking
Ability to set priorities and focus on issue resolution, including ability to change and adapt to emerging and urgent issues
Must thrive in a fast-paced and collaborative environment
Well versed in customer service and negotiation skills
Exceptional data entry skills and aptitude for working with numbers
Excellent verbal and written communication skills
Proficient in MS Office and Experience with Microsoft Dynamics 365 preferred

Responsibilities

Process and clear valid deductions, dispute all invalid deductions, and collect all disputed amounts.
Research and resolve customer deductions including overages, reclamations, damages, freight, fines, product returns and other non-promotional deductions.
Through research on customer portals, agreements, or the payment advice, identify invalid customer deductions and develop a specific plan to recoup any amounts owed and avoid future invalid deductions.
Effectively organize, save, and attach supporting documentation to help report and validate deductions.
Collaborate with other departments to provide insight on process gaps and opportunities.
Identify deduction trends at the customer level and communicate such trends and help develop recommendations for the team to review and implement.
Support for strategic customers, pricing management, reporting, and analysis.
Complete any special projects as assigned.

Benefits

10 Paid Company Holidays
Generous Paid Vacation & Sick Time
Comprehensive, Affordable Medical, Dental & Vision Coverage for you and your family
Health Savings Account (HSA) with company contributions
Flexible Spending Accounts (FSA) & Dependent Care FSA (DCFSA)
401(k) Retirement Plan with company match and discretionary profit sharing
Employee Assistance Program (EAP) and financial wellness resources
Company‑Paid Disability
Company‑Paid Life Insurance equal to 3× annual compensation
And more benefits designed to support your health, wealth, and well‑being