Deduction Coordinator

Pilgrim's • Greeley, CO

7d • Onsite

About The Position

Pilgrim’s Pride is seeking a Claims and Deductions Coordinator who enjoys investigative work, problem solving, and collaborating with others to resolve complex customer issues. In this role, you will research and resolve customer-reported discrepancies related to product quality, shortages, transportation issues, and other claim-related matters. We value positive attitudes, strong teamwork, and a willingness to learn. While prior claims and deductions experience is beneficial, we are willing to train the right candidate who demonstrates strong analytical thinking, accountability, customer service skills, and a desire to grow.

Requirements

• Prior experience with claims, deductions, accounts receivable, dispute resolution, or customer account management preferred but not required.
• 2-3 years of customer service, account management, operations, logistics, or related field preferred.
• Strong investigative and analytical mindset with the ability to research issues, identify root causes, and solve problems.
• Self-motivated learner who is adaptable, receptive to feedback, and eager to develop new skills.
• Intermediate proficiency in Microsoft Excel.
• Excellent communication, organizational, and analytical skills.
• Ability to work independently while maintaining a collaborative, team-oriented approach.
• Can perform the functions of the job with or without a reasonable accommodation

Responsibilities

• Investigate and resolve customer-reported discrepancies related to product quality, shortages, transportation issues, and other claim-related matters.
• Analyze information from multiple sources to identify root causes and make informed decisions.
• Utilize Esker to save documentation, process claims, and route approvals through the appropriate workflow.
• Use SAP to clear deductions, process resolutions, and track credit memos.
• Apply critical thinking and sound decision-making skills to minimize revenue leakage in a fast-paced environment.
• Communicate with a sense of urgency and professionalism through phone and email with customers, carriers, plant personnel, sales teams, and internal stakeholders.
• Facilitate collection efforts with customers and carriers when reimbursement is owed.
• Maintain accurate and organized documentation to support audit and compliance requirements.
• Contribute ideas and recommendations that improve team processes, efficiency, and effectiveness.
• Other duties as assigned

Benefits

• Vision, Medical, and Dental coverage begin after 60 days of employment
• Paid Time Off: sick leave, vacation, and 6 company observed holidays
• 401(k): company match begins after the first year of service and follows the company vesting schedule
• Incentive Pay: This position is eligible to participate in the Company’s annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program
• Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed