Deduction Analyst

Glimpse•New York, NY

5d•$85,000 - $130,000•Onsite

About The Position

As a Deductions Analyst at Glimpse, you will be the expert behind our AI-powered deductions platform. You will help leading CPG brands recover millions of dollars in lost revenue by investigating retailer deductions, determining whether claims are valid, and driving disputes through to resolution. You will investigate retailer chargebacks, analyze supporting documentation, identify invalid claims, and recover revenue through retailer dispute processes. Rather than managing deductions for a single manufacturer, you will work across a portfolio of leading CPG brands, partnering with AI to deliver accurate, high-quality outcomes at scale. Our platform handles the repetitive work of retrieving documentation, organizing deduction data, and surfacing recommendations. This allows you to apply your expertise to evaluate complex claims, make judgment calls, and maximize revenue recovery for our customers. As we continue to scale, you will also help shape the operational processes and best practices that power both our team and our AI.

Requirements

2+ years of experience managing retailer deductions, trade deductions, accounts receivable, chargebacks, or deductions resolution within a CPG company.
Strong understanding of retailer deduction types, including promotions, shortages, pricing discrepancies, freight, compliance, returns, damaged goods, and other customer claims.
Experience researching deductions using supporting documentation and determining whether claims are valid.
Experience preparing, submitting, and following deduction disputes through resolution.
Strong analytical and problem-solving skills with exceptional attention to detail and sound judgment.
Ability to manage a high volume of cases while maintaining accuracy, organization, and timely follow-up.
Comfortable working cross-functionally and communicating clearly with internal teams and customers.
Experience working with ERP systems (SAP, NetSuite, Oracle, Microsoft Dynamics, etc.) and Microsoft Excel.

Nice To Haves

Experience in or selling into CPG, food & beverage, health, or beauty industries.
Familiarity with deductions, trade finance, or retail supply chain workflows.
Experience working with retailer portals (e.g. Walmart, Target, Kroger, Costco, Amazon, or similar).
Experience working alongside automation or AI-enabled operational tools.
Comfortable in a fast-paced, in-person startup environment

Responsibilities

Act as the critical human in the loop: Investigate and validate retailer chargebacks (promotions, shortages, pricing, etc.) by leveraging AI agents to surface data while you handle edge cases and complex resolutions.
Train the AI: Determine claim validity by evaluating supporting documentation (invoices, proof of delivery) and use your final decisions to actively train our AI models on complex deduction scenarios.
Manage Disputes: Prepare, submit, and manage deduction disputes through retailer portals while actively working to automate tracking, recovery monitoring, and follow-up processes.
Collaborate Cross-Functionally: Partner with Customer Success and Operations to understand customer-specific trade programs, identify recurring root causes, and help customers reduce future revenue leakage.
Build the Foundation: Maintain accurate records, document best practices, and help build the operational foundation behind the industry's most automated deductions management platform.