Dedicated Support Travel Consultant
About The Position
Acendas Travel is seeking a highly skilled, remote Dedicated Support Travel Consultant to support one of our corporate clients while also providing internal operational and administrative support. This role combines front-line travel consulting with back-office support, requiring expertise in corporate travel management, systems and customer service. Familiarity with healthcare travel is a plus. Job Summary The Dedicated Support Travel Consultant delivers exceptional service to a designated corporate client while providing assistance with travel reservations, as well as internal support to corporate travel operations teams. This role is responsible for managing end-to-end travel arrangements, supporting the travel agent team with complex transactions, maintaining data integrity across systems, and ensuring compliance with travel policies and service-level expectations. Operates with flexibility to meet dynamic client and business needs.
Requirements
- High school diploma required
- Minimum of 5+ years Corporate Travel industry experience required
- GDS system experience required (Sabre)
- Advanced proficiency of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.) and cloud-based systems
- Ability to work independently in a remote environment and meet productivity expectations
Nice To Haves
- 2- or 4-year degree preferred
- Advanced knowledge of Sabre preferred
- Familiarity with Salesforce and mid-/back-office systems (e.g., TRAMS)
- Knowledge of airline policies, ARC processes, ticketing, and refunds; preferred
- Group air and/or healthcare travel experience; preferred
- Experience supporting corporate travel center operations, preferred
- Team lead experience; desired
Responsibilities
- Respond to client travel requests via phone, email, SMS, Salesforce, and online booking tools
- Coordinate domestic and international travel, including air, hotel, car, rail, and ground transportation
- Provide cost-effective travel solutions aligned with corporate travel policies
- Create clear, accurate, and detailed itineraries
- Communicate travel documentation requirements (passports, visas, etc.)
- Maintain and update traveler profiles
- Process group air and complex reservations, exchanges, and refunds
- Provide back-end support to front-line agents, including exchange assistance and GDS troubleshooting, queue management and quality control, unused ticket tracking and reporting, airline waivers, refunds, and crisis management reporting, and PNR research, invoice support, and profile updates
- Interpret and manage PNR data and ticketing processes
- Support client booking process, including use of third-party tools, and resolve rejects/issues
- Assist with vendor management, mid-office systems, and reporting tools
- Maintain compliance with ARC processes and reporting standards
- Provide administrative support as needed, including reporting and documentation
- Support internal projects, meetings, and operational initiatives
- Handle sensitive and confidential traveler and company information with discretion
- Identify process improvements and recommend solutions to leadership
- Participate in ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
