Dedicated Service Advisor
About The Position
This role is for a Dedicated Service Advisor at Gusto. Gusto is on a mission to grow the small business economy by handling essential services like payroll, health insurance, 401(k)s, and HR, allowing business owners to focus on their core operations. The company supports over 500,000 small businesses nationwide with teams in Denver, San Francisco, and New York. Gusto is committed to building a diverse and inclusive workplace. All full-time employees receive competitive compensation, benefits, and equity (RSUs). AI is a fundamental part of how work gets done at Gusto, and team members are expected to actively engage with AI tools relevant to their role.
Requirements
- Years of Experience in the field
- Experience
- Skills
- Attributes
- Degree requirements
Responsibilities
- Provide dedicated support to a portfolio of Gusto customers.
- Act as the primary point of contact for customer inquiries and issues.
- Proactively engage with customers to ensure they are maximizing their use of Gusto's services.
- Identify and escalate customer needs or concerns to appropriate internal teams.
- Educate customers on new features and best practices.
- Contribute to a positive customer experience and foster long-term relationships.
Benefits
- Competitive base pay
- Benefits
- Equity (RSUs)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
