Dedicated Operations Specialist

Equity Trust Company•Westlake, OH

3d•Hybrid

About The Position

This position is based out of our Westlake, OH office and is eligible for a hybrid schedule after the training and probationary period. The Dedicated Operations Specialist handles all applicable client requests for assigned dedicated dealer relationships including, but not limited to, new accounts, incoming and outgoing transfers, purchases, sales, distributions, and file maintenance requests accurately, efficiently and in accordance with documented processes and procedures. Develops and enhances the client experience by providing superior customer service and support to the dedicated relationship, working closely with the Relationship Manager and Dealer to ensure seamless service delivery and issue resolution.

Requirements

High school diploma or equivalent required
Minimum 1 year experience in retirement account and/or financial services industries
Minimum 1 year of experience in a customer driven environment
Basic to intermediate level proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
Ability to navigate multiple systems simultaneously
Ability to work independently and efficiently manage time
Basic 10 key skills

Nice To Haves

Associate’s degree in business/finance preferred
Experience with IRS guidelines preferred
Ability to type a minimum of 45 WPM preferred

Responsibilities

Processes new client accounts, incoming and outgoing transfers, file maintenance, purchases, sales, settlement and reconciliation of assets, distributions and account closures
Provides status updates to clients regarding new accounts, transfers, file maintenance, purchases, sales, distributions and account closures
Resolves client concerns, perform research, and respond accordingly
Corresponds with Relationship Manager, Dealer, and Client to clarify corrections and request additional information as needed
Updates client account information to ensure accuracy of client information in all systems
Processes returned mail received and prepare and mail out client documents associated with the dedicated relationship
Coordinates the transfer of cash and assets through successor custodians
Ensures accuracy of information through data verification affording timely processing of transfer requests
Effectively communicates and works with the Dedicated Relationship Manager and Dealer to resolve any issue and prevent delays in processing times
Manages time and workload appropriately to meet all internal service level agreements (SLAs)
Ensures document maintenance and retention procedures are followed in accordance with company procedures
Collaborates internally to resolve client requests or issues and assist other departments as needed
Follows assigned work schedule with regular and predictable attendance
Performs other duties as assigned