Dedicated Operations Manager

Penske • Richmond, VA

14h • Onsite

About The Position

This position is for EPES Transport, LLC., a division of Penske Logistics. The primary purpose of the Dedicated Operations Manager role is to manage the day-to-day operation of assigned Dedicated Account(s), ensuring that Safety, Customer, and Driver Goals are met or exceeded. Driving profitability through contract compliance, expense mitigation, and business growth. Focus on delivering Revenue, Operating Income, and Pretax, review financial statements to identify opportunities for improvement. Must work tactically and strategically to accomplish business needs.

Requirements

• Manage the day-to-day operation of assigned Dedicated Account(s)
• Ensure Safety, Customer, and Driver Goals are met or exceeded
• Drive profitability through contract compliance, expense mitigation, and business growth
• Deliver Revenue, Operating Income, and Pretax
• Review financial statements to identify opportunities for improvement
• Work tactically and strategically to accomplish business needs
• Schedule customer shipments to meet service expectations
• Serve as the primary point of contact for tactical customer needs
• Ensure accurate and timely submission of payroll
• Submit billing accurately and on time
• Collaborate with customers to resolve billing issues
• Manage daily driver interactions
• Address operational concerns
• Escalate issues as needed
• Coordinate with PTL for preventative maintenance and repairs
• Execute company safety programs
• Contribute to business plan goals

Responsibilities

• Schedule customer shipments to meet service expectations, serving as the primary point of contact for tactical customer needs.
• Ensure accurate and timely submission of payroll in accordance with company policies.
• Submit billing accurately and on time; collaborate with customers to resolve any billing issues promptly.
• Manage daily driver interactions, addressing operational concerns and escalating issues as needed.
• Coordinate with PTL to ensure timely preventative maintenance and repairs of equipment.
• Execute company safety programs, including Smart Drive, High Risk Driver Reporting, and driver coaching.
• Contribute to the development and execution of business plan goals, aligning daily operations with strategic objectives.
• Other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed