Dedicated Fleet Manager
About The Position
CRST'S DEDICATED SOLUTIONS division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions. The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.
Requirements
- High school diploma or equivalent
- Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers.
- Proven experience in transportation or fleet operations with accountability for service and financial results
- Demonstrated success building and maintaining customer relationships
- Ability to analyze operational and financial data to identify issues and solutions
- Strong communication, decision-making, and organizational skills to influence outcomes across teams
Nice To Haves
- A four-year degree or applicable work experience with demonstrated success
- Experience managing customer accounts or dedicated operations with measurable performance outcomes
- Proficiency in analyzing financial data and implementing strategies to improve profitability
- Familiarity with transportation management systems and data reporting tools
- Ability to drive process efficiency and develop action plans based on KPIs
Responsibilities
- Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
- Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
- Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
- Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
- Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
- Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
- Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
- Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
- Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
- Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs
Benefits
- Comprehensive package including medical, dental, and vision coverage
- Prescription drug and telemedicine services
- Company-paid life and disability insurance
- Retirement savings with company match
- Paid time off, holidays, parental leave
- Additional voluntary benefits and employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
